Staff Product Manager, App Ecosystem

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Clio’s suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. Clio’s App Ecosystem plays a crucial role in enabling us to offer comprehensive solutions to our global user base. The App Ecosystem is Clio’s two-sided marketplace that connects Clio users with third-party developers who have built powerful applications through integrations with our growing API platform.

We are seeking a highly motivated and technical Staff Product Manager to lead the development and evolution of our App Ecosystem services and capabilities. As the market leader in legal technology, Clio is committed to delivering world-class solutions that help legal professionals streamline their workflows, enhance collaboration, and provide exceptional client experiences. Our vision is to evolve our App Ecosystem into a full fledged App Marketplace. This role is open to candidates across North America (US and Canada, excluding Quebec). If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

What you’ll work on:

As the Staff Product Manager for the App Ecosystem at Clio, you will lead the visioning, strategic planning, and roadmap execution of developer-facing solutions to enable the creation of high-quality integrations. You will also oversee user-facing products that facilitate the seamless discovery, evaluation, testing, and implementation of third-party-developed solutions.

Strategic Product Leadership:

• Develop and execute a product vision, strategy and roadmap for the App Ecosystem, aligning with Clio's overarching business objectives and customer needs.
• Drive innovation and differentiation through the introduction of new features and enhancements for both Clio users and third-party developers to maintain Clio's position as a market leader.
• Work cross-functionally with other product managers, engineers, designers, and stakeholders to deliver high-quality app marketplace and developer-facing products.
• In collaboration with Business Development, develop and refine monetization strategies for the App Ecosystem, including managed transactions, paid API capabilities, subscription models, and revenue-sharing arrangements with app developers.

Product Development and Lifecycle Management:

• Oversee the entire product lifecycle from ideation to launch for both developer-facing and user-facing products and features related to third-party developed integrations.
• Implement agile methodologies and best practices to optimize product development processes and accelerate time-to-market.
• Utilize data analytics and user insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement.

Stakeholder Engagement:

• Collaborate closely with key stakeholders, including customers and app integrators, to gather insights, feedback, and requirements that inform product development and improvements.
• Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones.

Market Analysis and Competitor Research:

• Stay abreast of industry trends, emerging technologies, and competitor offerings to identify opportunities for product innovation and differentiation.
• Conduct market analysis and research to inform product roadmaps and strategic decision-making.
• Cultivate and maintain relationships with third-party developers within the legal tech community, providing them with the necessary support, documentation, and tools to integrate with Clio's API and contribute to the App Ecosystem.

What you bring:

• Over 5 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms.
• Demonstrated experience in managing app marketplaces or similar ecosystems within the tech space.
• Proficiency in API concepts and experience working with developers to integrate with APIs.
• Strong business acumen with a deep understanding of the legal tech market landscape, competitive dynamics, and regulatory considerations.
• Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user experience.
• Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design, marketing, and sales teams.
• Excellent communication skills with the ability to influence others and drive product initiatives forward.

Bonus points if you have:

• Prior experience in the legal tech industry or a strong understanding of the legal services market, including familiarity with legal practice management software and the needs of legal professionals.
• A technical background or familiarity with software development principles to be able to understand technical requirements and constraints for the developer user.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $155,200 to $194,000 to $232,800 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers