Senior Quality Assurance Engineer Lead

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference and grow alongside a team that values collaboration, support, and continuous improvement, then ClassLink is the place for you.

The Associate Product Manager supports the planning, development, and delivery of customer-focused products while building foundational product management expertise. Working closely with Product Managers and cross-functional teams, this role helps translate customer needs and business goals into well-defined product requirements, supports Agile delivery, and contributes to product discovery, backlog refinement, and feature prioritization. As part of an AI-first product organization, the Associate Product Manager leverages AI-powered tools to enhance research, analysis, documentation, and decision-making while developing strong product judgment. This role requires curiosity, analytical thinking, collaboration, and a passion for delivering high-quality products that improve customer outcomes.

Product Strategy & Vision

• Support Product Managers in defining product vision, roadmap priorities, and feature requirements by gathering information and documenting product decisions.
• Assist with backlog refinement by writing user stories, acceptance criteria, and supporting prioritization activities.
• Analyze customer needs, business objectives, and product strategy to support informed product decisions while developing product management expertise.

Accountability & Results

• Support product discovery, requirements gathering, and Agile planning activities under the guidance of Product Managers.
• Participate in sprint planning, backlog refinement, product demonstrations, and release activities to ensure successful delivery.
• Support feature validation through testing, pilot programs, and user feedback, documenting findings and recommending improvements that enhance product quality.

Operational Excellence

• Gather and organize customer feedback, market research, competitive intelligence, and product usage data
• Utilize AI-powered tools to summarize research findings, identify emerging trends, and support product analysis.
• Monitor product metrics and customer feedback to identify opportunities for product improvements.

Collaboration & Communication

• Partner with Engineering, Design, Quality Engineering, and Product teams to clarify requirements and support successful product delivery.
• Communicate product updates, documentation, research findings, and customer insights clearly to cross-functional stakeholders.
• Contribute to a collaborative product culture by sharing knowledge, asking thoughtful questions, and supporting continuous improvement across product teams.

People Leadership & Talent Development

• Lead and support the Engineering Lead(s) assigned to the product area under the guidance of a Senior Product Manager, establishing clear priorities and fostering collaboration to support successful product delivery.
• Provide regular feedback, coaching, and performance support that encourages professional growth, accountability, and continuous improvement within the assigned engineering team.
• Build productive working relationships founded on trust, communication, and shared ownership while developing foundational people leadership skills.
• Participate in performance management, talent development, and leadership activities with guidance from senior Product Management leaders to strengthen management capabilities.
• Foster a collaborative, customer-focused team environment that encourages learning, innovation, and delivery excellence.

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization.

Requirements

• Up to 2 years of experience in product management, business analysis, software development, or a related field, including internships or equivalent experience
• Bachelor's degree in Business, Computer Science, Education, Engineering, or related field, or equivalent experience
• Foundational understanding of Agile product development, user stories, backlog management, and product lifecycle concepts
• Foundational understanding of software development concepts, APIs, integrations, and modern SaaS applications
• Familiarity with AI-assisted productivity tools and foundational knowledge of AI/ML product concepts with a willingness to learn AI-enabled product management
• Strong analytical and problem-solving skills with the ability to interpret customer feedback and product data under guidance
• Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional teams
• Ability to work effectively within cross-functional Agile teams while learning product management best practices
• Familiarity with Linear, Agile/Scrum methodologies, collaboration tools, and AI productivity tools
• Demonstrates curiosity about customer needs, business goals, and product success metrics
• Curious learner with strong initiative, attention to detail, adaptability, and a willingness to receive coaching and feedback

Preferred Skills & Qualifications

• Scrum Product Owner (CSPO) certification, or working toward certification
• Internship, coursework, or project experience in Product Management, SaaS, or EdTech
• Exposure to AI-assisted product development or AI productivity tools
• Familiarity with Agile product development and product lifecycle practices
• Familiarity with customer research, user interviews, or competitive analysis
• Exposure to APIs, integrations, or platform-based products
• Familiarity with responsible AI principles and data privacy concepts
• Experience using modern AI productivity tools for documentation, research, or analysis

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

Benefits:

• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for all parents
• Retirement: 401(k) with 0.5:1 company match
• Comprehensive Health Coverage: Medical, dental, and vision plans
• Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for continued education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
• Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.