At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: The Director of Marketing Operations is a strategic leader responsible for building, managing, and optimizing the systems, data and processes that power the marketing organization. This role serves as the operational backbone of the marketing function--driving efficiency, performance measurement, technology integration, project management and budget alignment; playing a critical role in campaign execution, lead management, sales alignment and performance reporting.

The ideal candidate will bring deep expertise in marketing operations, particularly within B2B and healthcare technology environments to modernize the current marketing infrastructure and tech stack.

Working cross-functionally, this leader ensures that marketing efforts and performance are best in class, scalable, measurable and aligned with business goals

Job Roles And Responsibilities

Develop and execute marketing operations strategies aligned with overall business objectives.
Identify and implement process improvements to enhance marketing efficiency and scalability.
Lead the evolution and management of the marketing technology stack (e.g., Salesforce, Demandbase, ON24) to support lead generation, nurturing, and ABM programs.
Build and maintain performance dashboards and reporting frameworks to measure ROI, campaign effectiveness and pipeline contribution.
Oversee lead lifecycle management, including lead scoring, routing and data integrity to ensure strong sales alignment.
Partner with Finance and Marketing leadership to manage budgets, vendor contracts and resource planning.
Support campaign planning through workflow automation, segmentation and audience targeting.
Establish and enforce best practices for campaign setup, data governance and analytics.
Lead marketing attribution modeling and reporting to evaluate performance across channels.
Provide strategic insights to inform marketing planning and forecasting.
Collaborate with Sales Operations and Revenue Operations to ensure alignment on pipeline goals and system integration.
Lead cross-functional project management across the marketing department, ensuring initiatives are scoped, resourced, and delivered on time and within budget.
Implement project management frameworks and tools to improve visibility, accountability, and collaboration across marketing teams.
Develop hiring plans and define roles to scale the team in alignment with business growth.
Lead and mentor a high-performing marketing operations team and manage key vendor relationships.

Job Scope

This position works independently under general supervision to complete the position responsibilities. Work may often be varied and complex in nature and require an extensive array of knowledge. The position may charge the incumbent to make effective, sound business decisions which overall organizational impact. The incumbent utilizes in-depth knowledge, advanced problem solving skills and an understanding of company priorities to achieve results. The incumbent may provide mentorship to department colleagues as needed.

JOB REQUIREMENTS (Education, Experience, And Training)

Bachelor's degree in Marketing, Business, Analytics, or a related field (MBA a plus).
8+ years of experience in marketing operations, revenue operations, or demand generation--preferably in B2B or healthcare technology environments.
Deep understanding and hands on experience in marketing automation and CRM platforms (Salesforce required).
Proven ability to turn data into actionable insights and drive strategic decisions.
Experience with ABM platforms, data tools and reporting solutions (e.g., Tableau, Power BI, Google Analytics).
Proven ability to communicate complex data and operational insights to senior leadership and cross-functional stakeholders.
Experience with predictive analytics, customer segmentation models, or marketing mix modeling to inform strategy.
Strong project management, communication, and cross-functional collaboration skills.
Familiarity with data privacy regulations (e.g., HIPAA, GDPR, CCPA) and how they impact marketing operations in healthcare or regulated industries.
Comfortable working in fast-paced, regulated industries like healthcare.
10-20% travel required, primarily for team and or planning meetings.

Compensation

The salary range for this position is 130-140K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Benefits

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your Benefits Will Include

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off - accrued based on years of service
WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

- PS1