This role is responsible for owning and scaling retention revenue through advanced Klaviyo strategy, lifecycle automation, segmentation and performance-driven campaign execution. The ideal candidate combines strong operational skills with strategic thinking and delivering high-impact campaigns while driving measurable improvements in customer lifetime value (LTV), repeat purchase rate and total email-attributed revenue.

KEY RESPONSIBILITIES :

Email & SMS Campaign Execution
Plan, write, and deploy 8–12 campaign emails monthly aligned with the marketing calendar
Run A/B tests on subject lines, content and send times
Ensure timely, error-free execution in collaboration with designers and copywriters
Lifecycle Flow Management
Audit, build and optimize automation flows (e.g., Welcome, Winback, Replenishment)
Implement smart logic and dynamic content blocks for enhanced performance
Segmentation & List Health
Manage advanced audience segmentation (e.g., RFM, geo, engagement)
Maintain list hygiene, reduce unsubscribes and grow engaged profiles
Reporting & Optimisation
Deliver weekly performance reports (e.g., open rate, CTR, revenue)
Share actionable insights and continuously improve lifecycle marketing efforts
Strategic Collaboration
Partner closely with internal and client teams to align goals, messaging and execution
Support ad-hoc retention projects and share learnings from testing.

KEY PERFORMANCE INDICATORS (KPIs) :

Email Performance (Open Rate, Click-through Rate, Conversion Rate, Revenue per Recipient)
Automation Effectiveness (% of Email Revenue from Flows, Flow Conversion Performance, Lifecycle Gaps Identified & Addressed)
List & Engagement Health (Active Profile Growth, Deliverability & Unsubscribe Rate, Engagement by Segment)
Testing & Iteration (Number of A/B Tests per Month, Key Insights & Improvements Implemented)
Retention Impact (Returning Customer Rate, Campaign Revenue Attribution, Flow Revenue Growth Over Time)

KEY QUALIFICATIONS :

3+ years of experience in retention/email marketing or digital campaign execution
Proven success using Klaviyo (required), experience with HubSpot or Mailchimp a bonus
Strong understanding of email/SMS automation flows, segmentation and testing
Experience in eCommerce, preferably with US, AU or EU markets
Basic HTML/CSS (preferred) for email troubleshooting and customization
Strong analytical skills using tools like Google Analytics and Excel
Attention to detail and time management to meet campaign deadlines
Self-driven and proactive with a problem-solving mindset

SUCCESS MILESTONES :

By Day 30 :

Audit all flows and campaign structure
Launch 1 new automation (e.g., winback or birthday)
Present 90-day roadmap
Improve click rate >1%

By Day 60 :

Run 3 A/B tests and extract actionable insights
Rebuild 1–2 underperforming flows
Increase revenue per recipient to >$0.22
Launch 3–5 segments for smarter targeting

By Day 90 :

Add 2 new flows (VIP, replenishment)
Grow email revenue to $25–30K/month
Launch evergreen campaigns for top-performing SKUs
Deliver full retention dashboard + weekly reporting

WHY JOIN US :

Highly Rated Workplace – We have a 4.4/5 Glassdoor rating, with 93% of employees recommending us! 🌟
Career Growth – Rated 4.2/5 for career opportunities, we provide strong professional development 💼
Work-Life Balance – With a 4.5/5 rating, we support flexible, balanced work environments ⚖️
Industry Leader – A Klaviyo Master Elite Partner, helping brands generate $329M+ in revenue 🏆
Global Impact – Work with a diverse team of 80+ experts, serving 500+ clients worldwide 🌎

GET IN TOUCH :

We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency :

LinkedIn
Instagram
YouTube
Glassdoor

⚠️ BEWARE OF RECRUITMENT SCAMS! ⚠️

We have been made aware of scammers impersonating Chronos Agency recruiters, promising jobs in exchange for money. Please note that Chronos Agency never asks for payment at any stage of the hiring process. Official communication is only done via our verified job platforms.

If you receive any suspicious messages, do not engage and report them immediately. Stay vigilant and apply only through our official channels!

DpIb02Wc9u