Director of Lifecycle Marketing

Change.org is searching for a Director of Lifecycle Marketing to define and own how those moments of action turn into long-term relationships — through powerful storytelling, world-class lifecycle strategy, and a deeply human email experience across 13 global markets.

This is a highly visible leadership role reporting directly to the CPO, with full ownership of our email channel and a long term mandate to evolve our lifecycle approach across email, push, SMS, and beyond. You’ll build a highly skilled Lifecycle Marketing (LCM) team, and work at the intersection of brand, product, data, and engineering to build experiences people genuinely want to receive.

Change.org is the world’s largest platform for democracy.

At a time when dissatisfaction with democracy globally is at an all-time high, we’re investing heavily in using AI to build the most powerful tools in the world to give people greater voice, while bringing people across the political spectrum together to identify shared solutions.

Our core petitions platform, used by more than 100 million people annually, is growing rapidly - and we are rebuilding it from the ground-up using new tools to turn anyone into a powerful civic leader on the issues they care about. Soon we will launch a new platform to identify the >80% of issues that most people agree on, locally and nationally, and to mobilize hundreds of millions of people to advocate for those common-ground solutions.

To realize this vision, we’re expanding the most talented team in the world at the intersection of technology and social impact - all focused every day on building healthier democracies globally.

Key Outcomes

As Director of Lifecycle Marketing, you will set the vision, strategy, and executional excellence for Change.org’s global lifecycle program.

In Your First 6–12 Months, You Will

• Build and lead a high-performing Lifecycle Marketing team, including two direct reports focused on brand-led LCM and three dotted-line partners in Product Development (LCM Product Manager, Developer, Designer).

• Align senior leadership on a clear email vision and 12-month strategy that directly supports Change.org’s organizational and brand goals.

• Define and establish a global brand email goal, balancing impact, engagement, retention, and performance metrics.

• Develop a 6-month lifecycle strategy covering:

• Technical email roadmap & tooling

• Experimentation framework

• Design systems & templates

• Core goals, KIs, and KRs

• Design and execute automated, personalized lifecycle campaigns that drive engagement and retention across the customer journey.

• Develop powerful and inspiring brand email campaigns that reinforce the perception that Change is an impactful, trusted, and open brand.

• Connect automated journeys and brand campaign communications into a cohesive, engaging end-to-end user experience.

• Standardize and scale branded email design and content across 13 international markets while respecting local nuance.

• Responsible for governing the overall health of the email program and stewarding deliverability, reputation, and compliance, e.g. sender reputation, list hygiene, maintaining accurate and reliable customer data, etc.

• Oversee external lifecycle partners , ensuring quality, efficiency, and strategic alignment in day-to-day production.

The Most Important Core Competencies For The Role Are

We’re looking for a strategic, brand-minded lifecycle leader who can operate at both vision and execution levels.

Core Competencies

• Deep expertise in Brand Marketing & Brand Storytelling, applied specifically to lifecycle and CRM.
• Strong strategic mindset, with a proven ability to align lifecycle work to broader organizational goals.
• Knowledge of lifecycle architecture, including AI-powered segmentation, segment migration, and personalization at scale.
• Technical email knowledge: Experience managing and improving email infrastructure, including automation, segmentation, and deliverability. Experience with Iterable is a plus. Ability to guide a technical PM and engineers to develop the necessary tooling and infrastructure.
• Excellent cross-functional leadership and communication skills, partnering effectively with Product, Data, Engineering, and Marketing.
• Solid understanding of lifecycle product development, tooling, and analytics.
• Familiarity with AI and machine learning: Experience collaborating with ML engineers and data scientists to implement data-driven personalization and recommendation strategies.
• Proven experience building multi-channel lifecycle experiences (email, push, SMS, etc.).
• Expertise in experimentation and optimization, using insights to accelerate impact on supporter engagement, retention, and monetization.

Why This Role Matters

This is not a “keep the lights on” CRM role. You’ll define how Change.org shows up in people’s inboxes — how we tell stories, build trust, and inspire sustained action at global scale. If you’re excited by the challenge of blending brand, technology, and purpose into lifecycle experiences that genuinely matter, this role offers both influence and impact.

Target Experience

• 8-10 years leading high-volume and visionary brand lifecycle programs
• Strong brand strategy expertise
• 4+ years in management
• ESP experience e.g. Iterable/Braze
• Experience in driving expansion of channels beyond email like web, push notifications, sms and whatsapp
• Experience managing Lifecycle at content-based consumer internet platforms is a plus.

Interested? Great! Here's what you should know:

Benefits and perks also vary based on location.

Our Evaluation Process Is As Follows

• Initial screen with Recruiter - 45 minutes
• Hiring Manager interview - 45 minutes
• Timed assessment - 3 hours
• Team interview - 60 minutes
• Executive interview - 30 minutes
• References

We recognize that people assess their qualifications differently, and you may not meet every requirement listed. If you believe you could be successful in this role, we encourage you to apply.

Change.org is an open platform designed to serve people across the full range of viewpoints. Effectively supporting that mission requires teams with a wide variety of experiences, skills, and perspectives, which we consider essential to our work.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity [or expression], national origin, protected veteran status, disability, age, or any other status protected by law.

We're committed to protecting your data. To learn more, please review our Change.org Job Applicant Privacy Policy.

We are committed to providing reasonable accommodations for candidates with disabilities throughout our recruitment process. If you need assistance or an accommodation, please let your recruiter know.

Professional-level English proficiency is required for all roles. While we are a global company, we ask that all resumes and application responses be submitted in English.