UX Designer (Remote - US-based)

This is a remote position.

Certificial, the creator of the Smart COI NetworkTM, has transformed how insurance coverage information is shared between Agencies, Suppliers, and their Customers. We’re a fast-growing InsurTech seeking a highly skilled and experienced UX Designer to play a pivotal role in shaping our product’s growth. This isn’t just about making things look good; it’s about designing intuitive experiences that drive onboarding, activation, and long-term engagement.

What you’ll do:

• User Research & Insights

• Conduct customer interviews and usability testing

• Identify friction points that impact adoption and engagement

• Product Led Growth (PLG)-Oriented Design

• Create onboarding, self-serve flows, and in-product nudges that drive activation and retention

• Design experiences that directly impact PLG metrics

• UX/UI Craft

• Simplify complex workflows into elegant, delightful, intuitive interfaces

• Deliver polished, user-friendly designs that enhance user experience

• Ensure consistency and scalability across the product

• Data-Informed Iteration

• Partner with product and growth teams to analyze user data

• Use A/B testing and analytics to improve user journeys

• Cross-Functional Impact

• Collaborate with product and engineering teams

• Align design decisions with business and PLG goals

• Design Culture

• Champion user-centered, data-driven design thinking

• Help build a strong design practice across the company

What you’ll bring:

• 5+ years of UX/UI/Product Design experience in SaaS.

• Experience with the Jobs To Be Done (JTBD) methodology

• Strong Portfolio showing impact-driven design, especially in PLG flows

• Strong research and visual design skills from discovery to final UI.

• Excited by metrics-driven design, improving conversion, reducing friction, and driving adoption.

• Proficiency in Figma (or equivalent).

• Thrives in startup environments: scrappy, resourceful, and comfortable with ambiguity.

• Bonus: Knowledge of accessibility and inclusive design practices

Compensation:

• This role will receive a competitive base salary, bonus, benefits, and options. The base salary range for US-based employees is $50,000-$500,000.

• Various factors are considered when determining someone's leveling and compensation, including a candidate's professional background and experience. These numbers may be modified in the future, and final offer amounts may vary from those listed above. Please continue to apply if you are unsure that you fit into our compensation structure.

Perks and Benefits:

• Health, dental, and vision insurance

• No waiting period for enrollment

• 401(k) with company match

• Employer-paid STD/LTD

• Unlimited PTO

• Employee Assistance Program

• Special employee discounts

• Virtual team-building activities

About us:

Certificial is the creator of the Smart COI NetworkTM, that uses real-time data to ensure businesses have continuous, compliant insurance coverage. We combine certificate issuance and compliance management into one simple platform, eliminating risk, ensuring compliance, and reducing costs for every stakeholder in the COI process - Insureds, Agents & Brokers, and Requestors.

Employment at Certificial is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.