Genesys Developer/Genesys CX Cloud Architect (US Citizen and Green Card)

If you're interested, please give me a call back at Desk: 848-209-8329 or you can E-Mail me at chandra.ss@centraprise.com

Position: Genesys Developer/Genesys CX Cloud Architect

Location: Clark summit, PA/ Cary, NC/ Bridgewater, NY (REMOTE Need to Work in EST)

Job Type: Fulltime

Job Description

• Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CX

• Experience in working on different contact center technologies as below will be an added advantage:

o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM

o Migration to Genesys cloud contact center

o Genesys API's and integration with 3rd party solutions and CRM's

• Excellent communication and inter-personal skills

• Working on Genesys Cloud CX.

• Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.

• Will be required to design and construct call flows.

• Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)

• Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.

• work with adjunct solutions like WFM, Dialers, Recording etc.

• Interface with required teams, OEMs, vendors to achieve desirable goals.

• Would be required to work with other contact center platforms (Avaya, CISCO etc.)

Genesys CX Cloud Architect

• Strong expertise in Genesys Cloud CX architecture and configuration.

• Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics.

• Proficiency in APIs, Web Services (RESTful, JSON, OAuth)

• Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.

• Good experience on Genesys Cloud CI/CD and DevOps.

• Experience in AWS, Azure, or other cloud platforms is a plus.

• Design scalable and secure Genesys Cloud CX solutions based on business needs.

• Design and implement AI powered IVA solutions.

• Develop architecture blueprints, workflows, and best practices for implementations.

• Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.

• Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)

• Troubleshoot technical issues, ensuring minimal downtime.

• Work with business teams to understand contact center needs.

• Collaborate with developers, engineers, and IT teams to for seamless deployment.

• Provide technical guidance and mentorship to junior team members.

Experience Required

• 3+ years’ current experience working supporting Genesys Contact Center as Business Analyst or Product Owner

• 3+ years’ current experience working on a Scrum and/or Agile team as Product Owner

• 3+ years’ experience with creating documentation for communication with varied audiences

• 2+ years’ experience working of rollout of new technologies

• Understanding of Insurance business preferred

Thanks & Regards,

Chandra Shekar | Centraprise Corp

Team Lead at Centraprise

Desk: 848-209-8329

Email: chandra.ss@centraprise.com | Website: www.centraprise.com (E-verify)