Technical Services Engineer II

CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

The Role

We are seeking a dedicated professional to assist customers in implementing CentralSquare software solutions and interfaces. Reporting to a Project Manager, this role involves reviewing business processes, documenting requirements, configuring systems, conducting testing, and supporting system rollouts. Additionally, the position requires collaboration with development teams to define professional services strategies, estimates, and value propositions while ensuring the successful delivery of customer value-added services. The ideal candidate will also have experience integrating third-party software solutions to enhance system functionality and interoperability.

Job Duties Include

• Conduct system demonstrations and assist customers with pre-go-live system reviews.
• Develop and maintain expertise in configuring our software solutions.
• Ensure consistent follow-through on project tasks, deliverables, and communications with the Project Manager and clients.
• Establish and maintain strong working relationships with customers.
• Work independently with minimal supervision, meeting project deadlines and taking ownership of issues and assignments.
• Collaborate with diverse teams and personalities both internally and externally.
• Review and quality-check the work of other consultants as needed.
• Mentor junior team members to support skill development and maintain a high-performing team.
• Provide assistance on escalations for small/medium projects and offer consultation on larger projects with managerial support.
• Identify and implement new professional services tools and software to enhance productivity.
• Lead meetings on processes and product functionality for various audience sizes and leadership levels.
• Proactively address and mitigate recurring issues in future implementations.
• Perform other duties as assigned.

What You'll Bring to Numerator

Requirements

• Bachelor’s degree (B.A. or B.S.) or an associate’s degree/certification with equivalent work experience.

• 2-4 years of relevant experience.

• Ability to quickly adapt to changing business and customer needs with a high degree of flexibility.

• Strong multitasking skills with the ability to manage multiple projects and tasks simultaneously.

• Quick learner, capable of grasping new applications and system features efficiently.

• Customer-focused mindset with a proactive approach to improving the user experience.

• Experience in integrating third-party software, including working with APIs, web services (REST/SOAP), and middleware tools.

• Strong ability to articulate technical and functional concepts to both technical and non-technical audiences.

• Excellent analytical, organizational, and detail-oriented skills.

• Advanced experience in scripting/coding, including API, SQL, JSON, HTML, and XML.

• Proficiency with Microsoft Suite and working knowledge of MS SQL Server PostgresSQL.

• Technical proficiency, depending on the assignment, may include:

• Operating Systems (Windows & Linux-based)

• RDBMS, including MS SQL

• AWS (Amazon Web Services)

• Self-motivated and capable of working independently.