Senior Product Data Analyst

Work Location: Georgetown, Penang

Work Model: Remote

Working Hours: Monday – Friday, 8:00 AM – 5:00 PM

Type of Employment: 1-Year Contract (Renewable)

Job Summary

We are seeking an experienced Senior Product Data Analyst to support product analytics and data-driven decision-making. The ideal candidate will have strong SQL skills, hands-on experience analyzing production data, and the ability to identify trends, investigate product performance issues, and translate data into actionable insights. This role will work closely with Product Managers, Applied Scientists, Engineers, and cross-functional stakeholders across China and the US to support product growth and continuous improvement.

Key Responsibilities

• Perform daily production data analysis and ad hoc analytical tasks to support product initiatives.
• Query, extract, and analyze large datasets using SQL to identify trends, user behavior patterns, opportunities, and potential product issues.
• Analyze product performance, user engagement, feature adoption, and key performance indicators (KPIs) to support product optimization.
• Conduct trend analysis and root cause investigations to identify factors affecting product performance and user experience.
• Develop and maintain recurring reports, dashboards, and data visualizations using tools such as Power BI, Tableau, or similar platforms.
• Provide data-driven insights and recommendations to support Agent Growth, Vertical Skills, and other product initiatives.
• Collaborate with Product Managers, Applied Scientists, Engineers, and stakeholders across China and the US to support data-driven decisions and product improvements.
• Communicate analytical findings and recommendations clearly to both technical and non-technical stakeholders.

Requirements

• Minimum 3 years of relevant experience in Data Analysis, Product Analytics, Business Intelligence, or a related field.
• Strong SQL skills with the ability to independently query, extract, and analyze large datasets.
• Hands-on experience analyzing production data, live product data, user behavior, or product performance metrics.
• Strong analytical and problem-solving skills, including trend analysis, root cause analysis, KPI monitoring, and user behavior analysis.
• Experience with data visualization and reporting tools such as Power BI, Tableau, or similar platforms.
• Advanced Excel skills for data analysis and reporting.
• Good understanding of user engagement, feature adoption, customer journey analysis, and product performance monitoring.
• Ability to translate business questions and data findings into actionable insights and recommendations.
• Fluency in both spoken and written Mandarin Chinese and English, with the ability to communicate effectively across China and US-based teams.
• Strong communication, collaboration, and stakeholder management skills.

Added Advantage

• Experience using Python for data analysis, particularly with libraries such as Pandas and NumPy.
• Experience supporting digital products, AI-powered platforms, or other technology-driven product initiatives.

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.