Product Experience Design Lead, Analytics

Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let’s talk.

Cardinal Health is looking for a versatile product designer, mentor, and leader who’s excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.

As a Product Experience Design Lead, you will define, lead, and implement the analytics experience across the Specialty Pharmaceutical Distribution digital product portfolio. You will work on analytical tools and dashboards that combine clinical, financial, and operational data to equip providers more efficient control of their practices’ financial performance. These products help monitor drug utilization, claims payment and denials, reimbursement trends, margins, and provide insights to identify revenue cycle management opportunities.

About The Business You Will Support

Specialty is a rapidly growing industry that supports the development, distribution, payment, and administration of specialty pharmaceuticals. Key therapeutic areas are Oncology and Rheumatology. Specialty pharmaceuticals are defined as having the following characteristics:

• Dispensed to treat individuals with rare or chronic diseases.
• Usually much more expensive than traditional drugs ($600+ per month).
• Complex treatment regimens, requiring ongoing monitoring and patient education.
• May require specialized shipping and have limited product availability and distribution.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It’s a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities

• Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design.
• Guide product teams to deeply understand customer/user behavior, pain points, and needs.
• Articulate experience challenges and opportunities for your product and in healthcare more broadly.
• Relentlessly consider the whole system and each detail from the user’s perspective.
• Prioritize what adds the most value for our users/customers and our business.
• Clearly identify and test your hypotheses and assumptions.
• Determine both quantitative and qualitative insights and translate them into actionable design tasks.
• Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding and validation.
• Explain your (and your team’s) design rationale to non-designers and build a shared understanding to effectively deliver exceptional cohesive experiences.
• Advocate for a human-centered approach for your product/platform to deliver more desirable solutions as a catalyst for increasing our competitive advantage.
• Provide thought leadership and creative direction to designers and researchers.
• Build and nurture relationships with cross-functional leaders, their teams, and business stakeholders.
• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.

Qualifications

• 7-10 years’ experience designing digital products and/or services utilizing a human-centered approach preferred.
• A clear grasp of experience design best practices for digital and real-world touchpoints.
• IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools.
• Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing.
• Exceptional visual, verbal, and written communication skills in service of impactful storytelling.
• Comfort leading and designing within a modern product/service design lifecycle.
• Ability to guide team members and stakeholders through a design thinking mindset.
• 3+ years designing in healthcare for relevant segments — e.g. consumer, pharmacy, health plans, etc.
• BS/MS degree in human factors, design, psychology, sociology, or relevant experience, preferred.
• Well-versed in the strategy, operations, and technology powering the healthcare business.
• Experience designing modern data visualizations to tell the right story to the right audience.

Anticipated salary range: $103,500 - $155,295

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 06/13/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

__Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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