Principal Product Designer

Principal Product Designer – Scaling FinTech – Large Transformation 🚀

💰Up to £100,000

🏡Remote working – monthly or quarterly onsite visits (office based near Chester)

We’re partnered with an ambitious, high-growth UK-based FinTech who are currently serving over a million customers annually through direct-to-consumer channels and established partnerships.

The business is part of a wider financial services group, and they are now investing in the next stage of their evolution and going through a large transformation of how they develop products and deliver customer experiences.

As they move towards empowered, outcome-focused product teams, they are also embracing new opportunities presented by AI, reimagining how they work, develop products and serve their customers.

This is an exciting opportunity to join a scaling business and play a pivotal role in shaping their transformation where you’ll have real ownership over the product design.

What will you be doing:

• Shape their customer journeys across web and mobile platforms by developing a deep understanding of customers through research, observation and data
• Translate complex customer problems into simple, intuitive experiences
• Work closely with cross-functional teams including Product and Engineering teams from discovery through to delivery
• Rapidly prototype and test ideas with customers before significant investment
• Use qualitative and quantitative evidence to continuously improve experiences and establish design principles, patterns and system that enable teams to work more effectively and independently
• Build design capability across Product and Engineering, reducing dependency on dedicated design resource
• Champion and explore how AI can accelerate research, prototyping, testing and product design

What are they looking for:

• Experience across digital products leading on projects end-to-end
• A track record of designing complex, end-to-end customer journeys rather than isolated screens
• Hands-on experience conducting customer research, discovery and usability testing
• Delivered on projects using customer insight, behavioural data and commercial metrics to inform design decisions
• Experience designing across web and mobile, ensuring consistency between platforms

If this role sounds like a great match for your next opportunity and you’d like to find out more about this position, reach out to me on charlotte@burnssheehan.co.uk