Lead UI/UX Designer

Job Overview

We are looking for a hands-on Lead UI/UX Designer to oversee daily design execution and deliver exceptional, user-centered digital products, websites, and email campaigns. Reporting to the Digital Manager, you will translate research and business requirements into intuitive user flows, high-fidelity interfaces, and scalable Figma design systems. This full-time remote role (40 hours/week, EST) blends strategic leadership with active creation, making it ideal for a proactive professional who thrives in a fast-paced environment and enjoys mentoring contributors while driving continuous UX optimization.

Schedule

Mon-Fri,9 am - 5 pm EST time with 30 minutes paid break (40 hours per week)

Responsibilities

UI/UX Design

• Convert business requirements into user flows, wireframes, prototypes, and high-fidelity UI designs.
• Design intuitive information architecture and seamless user journeys.
• Produce responsive, production-ready interfaces using Figma.
• Lead UX research, journey mapping, and human-centered design initiatives.

Design Systems

• Build, maintain, and evolve a scalable design system.
• Create reusable components, typography standards, spacing guidelines, and UI patterns.
• Ensure visual consistency across websites, email templates, and digital products.

Cross-Functional Collaboration

• Work closely with Product, Marketing, Operations, Customer Experience, and Engineering teams.
• Manage design requests from intake through design review, QA, and final delivery.
• Communicate design rationale clearly and gather stakeholder feedback effectively.

User Research & Optimization

• Conduct user research, usability testing, and analyze customer feedback.
• Identify friction points throughout the customer journey.
• Recommend and implement design improvements that increase engagement, activation, and conversion.

Leadership & Process Improvement

• Coordinate with designers, contractors, and external partners.
• Maintain high design quality while ensuring projects remain on schedule.
• Create and maintain documentation, SOPs, and design handoff processes.
• Mentor team members and promote design best practices.

Key Performance Indicators (KPIs)

• Reduce design cycle time from project intake to engineering handoff.
• Increase adoption and consistency of the design system across digital properties.
• Improve website and landing page conversion rates through iterative design improvements.
• Enhance user onboarding and engagement by identifying and removing UX friction.
• Deliver high-quality design work that supports business growth while maintaining design consistency.

Requirements

• 6+ years of experience in UI/UX Design, Product Design, or Digital Design.
• Strong portfolio demonstrating successful digital products and measurable business outcomes. (APPLICATIONS WITH PORTFOLIOS WILL BE PRIORITIZED)
• Extensive experience with end-to-end design processes from discovery through engineering handoff.
• Advanced proficiency in Figma, including components, variants, auto layout, and responsive design.
• Strong understanding of user-centered design principles and conversion-focused design.
• Experience facilitating design thinking workshops or collaborative design sessions.
• Excellent communication and documentation skills.

Tools & Technology

• Figma
• Notion
• CRM and Marketing Automation Platforms (such as GoHighLevel or similar)
• Google Workspace
• Telegram
• Zendesk or equivalent customer support platforms

Preferred Qualifications

• Experience building and maintaining enterprise-level design systems.
• Familiarity with CRM platforms and customer journey automation tools.
• Experience using customer support insights to improve UX.
• Advanced knowledge of Notion for documentation and workflow management.
• Experience working in fast-growing startups or high-performance organizations.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.