We are looking for a passionate researcher to join our dynamic team. In this role, you will collaborate closely with product managers, designers, and engineers to evolve our products. The main focus of this role will be to support user research and business research to hep products make strategic business and product decisions.

KEY RESPONSIBILITIES

Research Skills

Identify key research areas to enhance business knowledge.
Find and evaluate relevant information sources and market trends impacting the business domain.
Plan and execute complex research projects, particularly in the field of unified communications.
Anticipate potential research challenges and resolve them promptly.
Collect, record, and analyze both quantitative and qualitative data.
Interpret data analysis results and draw meaningful conclusions and insights.
Present research findings clearly and effectively to committees or stakeholders.
Utilize research outcomes to produce reports, articles, and analytical documents.
Demonstrate strong problem-solving skills in research planning and execution.

UI/UX

Lead and conduct comprehensive UX research, including user interviews, usability testing, and competitive analysis.
Develop user personas, customer journeys, and clear information architecture.
Design wireframes, interactive prototypes, and both low- and high-fidelity visuals aligned with user needs and business objectives.
Collaborate closely with cross-functional teams to deliver cohesive and innovative user experiences.
Apply UI/UX best practices throughout the entire product development process.
Advocate for user-centered design and promote usability at every stage of the design lifecycle.
Clearly present and explain design concepts and decisions to stakeholders.

QUALIFICATIONS

Bachelor’s degree in Design, HCI, or a related field; Master’s degree preferred.
5+ years of experience in research or UI/UX, with a strong portfolio.
Proficiency in UX design tools such as Sketch, Figma, Adobe XD, or similar.
Experience leading UX research and translating insights into actionable design strategies.
Strong analytical skills and the ability to think strategically about user needs and business objectives.
Excellent communication and collaboration skills.
Fluent in English (spoken and written).

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

Join us and be part of a team where CX isn’t just a department, it’s our DNA.

Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.