Product Owner of User Experience

Location:

Providence, RI, US, 02903

Requisition ID: 18905

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

We’re seeking a strategic, user‑obsessed Product Owner of User Experience to shape and elevate the end‑to‑end player journey across our digital products. In this role, you will define the UX vision and collaborate closely with cross‑functional teams to deliver intuitive, analytics‑driven, high‑quality experiences across mobile apps, responsive web, portals, and back‑office applications.

As the voice of the customer, you will transform insights into an actionable roadmap, drive execution through Agile leadership, and ensure our experiences meet both business objectives and player expectations.

What You’ll Do

• Own the UX product roadmap, ensuring it reflects business priorities, client needs, team capacity, and customer insights.
• Champion user advocacy by leveraging research, player feedback, and analytics to influence product decisions.
• Translate strategy into action by breaking down initiatives into clear epics, features, user stories, and acceptance criteria.
• Lead cross‑functional alignment, partnering with architecture, engineering, QA, marketing, sales, and account management to deliver cohesive experiences.
• Monitor product performance using metrics such as adoption, conversion, and satisfaction; iterate based on data‑driven insights.
• Manage stakeholder expectations, balancing trade‑offs and maintaining transparency across teams.
• Support delivery activities including demos, training, RFP/RFI responses, and capitalization work.
• Provide Agile leadership through sprint planning, story refinement, and scope validation.
• Oversee releases, prioritize bugs, and ensure release notes and documentation remain accurate and up to date.
• Maintain deep product and industry expertise, guiding teams on capabilities, constraints, and best practices across the iLottery ecosystem.

Required

About You

• Bachelor’s degree—preferably in Design, Marketing, Psychology, Business Administration, or a related field emphasizing structured thinking and user‑centric problem solving.
• 7+ years of experience in UX‑ or product‑related roles (e.g., Business Analyst, Product Manager, Product Owner, UX Analyst, Interaction Designer).
• Strong understanding of cross‑team product development, including BA, architecture, engineering, QA, marketing, and account management.
• Excellent communication, facilitation, and stakeholder‑management skills.
• Proven ability to solve complex problems and translate ambiguous requirements into clear product direction.

Preferred

• Master’s degree or postgraduate certification in HCI, Interaction Design, UX Design/Strategy, Digital Product Design, or Product Management (e.g., MBA).
• 10+ years of experience in digital product management or UX‑focused roles.
• Certifications such as UX Certification, CSPO/PSPO, or training in Design Thinking, Service Design, or UX Research.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Providence

Nearest Secondary Market: Rhode Island