The Technical Marketing resource is responsible for the creation of IT, security, and technical content, with the ability to manage and prioritize multiple projects, and work with cross-functional teams in accordance with the highest quality standards for commercial excellence. This role supports the IT needs of the US Region Sales and HIT teams for responses to technical questions related to the MMS solutions including Alaris, Pyxis, and Health Sight platforms. Requests may be in the form of full technical assessments, RFPs, contract language, general customer questions or other technical support as needed.

The position reports to the Senior Manager, Technical Marketing, US Region MMS, and will require close cross functional collaboration with the US Region RFP Team, R&D, Technical Product Management, Product Security, Information Security, Data Privacy, Contracts, Legal and GCS technical teams.

Responsibilities:

• Have in-depth knowledge of the function, features and technical requirements for implementation of MMS solutions.

• Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits

• Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.

• Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.

• Maintain training to remain current with knowledge depth on new versions and product releases.

• Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.

• Collaborates with the HIT team to deliver technical training to support MMS solutions and product releases

• Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations

• Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases

• Other responsibilities as assigned.

Qualifications:

Cloud experience or certification

• Bachelor’s degree preferably in a technical field, or equivalent experience.

• Technical IT training

• Knowledge of MMS products preferred

• Project management experience

• Demonstrated ability to multitask and balance competing priorities to meet deadlines

• Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response

• Driven by desire to assist and support

• Strong customer centric perspective