Senior Software Engineer - 853

Job Description

About The Team

The Etsy Service team is a team of software engineers spread across the US and Mexico. The team is committed to building, optimizing, and maintaining the systems which support our sellers and buyers. The team works closely with product managers, designers, data analysts, and engineering teams to deliver high-quality experiences across multiple channels, including Zendesk, the help center, and order help requests.

About The Role

Etsy is looking for a software engineer to join the Etsy Service team! This team’s primary responsibility is to build features and tooling which support buyers and sellers when they need help with an order or help with their shop. This involves multi-functional collaboration with product managers, designers, data analysts, and engineering teams to deliver high-quality experiences across multiple channels, including Zendesk, support chat, and order help requests.

As a Senior Software Engineer II on our team, you will be responsible for:

• Building and maintaining software written in PHP and React/Typescript
• Close attention to detail, with the ability to translate design and product requirements to production-ready code
• Work closely with third-party APIs, such as Zendesk, to provide stellar support to our buyers
• Strong communication that adapts to technical and non-technical audiences
• Consistently and proactively breaking down large features into multiple stages for delivery
• Identifying and resolving difficult architectural and technical trade-offs
• Collaborate with teammates across various subject areas, including engineering, product management, product design, and data analytics

Requirements

• Proficiency in PHP and Typescript/React

Details/Notes

• General support
• All work modes
• All US timezones (PT-ET)
• Unlikely to extend or convert

Interview process:

30-min manager screen + 30-60 min technical assessment (I will work on receiving more info on the technical this week)