Join our Security Product Design team - a group dedicated to crafting exceptional user experiences for our products. Our team thrives on collaboration, creativity, and innovation, working closely with cross-functional partners to deliver impactful design solutions that address complex challenges. Together, we’re building a culture of design excellence and operational efficiency.

We’re looking for a Program Manager to join our Design Operations team supporting various program initiatives. In this role, you’ll help ensure the smooth execution of key programs, manage communications, and maintain essential operational infrastructure, contributing to the overall effectiveness of our Design organization. While this role does not focus on specific product development, experience with product development processes is beneficial.

Specifically, you’ll do:

To ensure consistency and efficiency across our initiatives, your responsibilities will be structured around key programs and general operational support:

General Program & Project Management:

Act as a project manager across new and existing initiatives, providing support to the Program team to ensure deadlines are met on time and required actions are completed.
Handle comprehensive project details, including the preparation of meeting agendas, documentation of key decisions, tracking action items, drafting meeting notes, and organizing other relevant project files or reference material.
Supervise and continuously communicate project status with the team, collaborators, and senior management, ensuring transparency and alignment.
Proactively assess potential risks, raise flags when necessary, and actively seek to resolve issues that arise over the course of a project.
Collaborate with our Knowledge Management Program Manager to establish and maintain an org-wide shared library for file management, enhancing accessibility and organization.
Maintain our onboarding references, ensuring all links are active and up to date for new hires while supporting hiring managers to provide new full-time and contractors with guided onboarding experience.

Who You Are

You are a collaborative problem solver who is motivated by a good challenge. You are empathetic and self-aware, with a history of building successful working relationships. You are comfortable discussing the business challenges, constraints, and decisions you faced in your career.

You approach challenges with curiosity and creativity and have strong project-management skills with an appreciation for structured process. You’re able to assess the needs of a project and bring the appropriate transparency and structure to ambiguity. You collaborate easily with various stakeholders and are able to facilitate decisions and resolve issues respectfully.

You demonstrate strong:

Accountability & Dependability: You can balance quality of work with meeting deadlines, stay focused on tasks despite distractions and interruptions, and take responsibility for your work.
Communication: You communicate clearly both verbally and in writing, and can execute a communication plan, taking into consideration varied audiences.
Organization: You are highly organized, capable of building and maintaining effective structures to store documents and information, making it easy to find by others.
Time Management: You excel at establishing and prioritizing tasks and objectives in order to manage time and resources appropriately.
Critical Thinking: You think in an organized and rational manner, understanding connections between ideas and facts, and can translate abstract concepts into tangible actions.

Minimum Requirements for this role:

4-6 years as a Program Manager, Project Manager, or validated experience in a program or operations-focused organization, or equivalent experience.
Understanding of design operations, processes, and the product development lifecycle.
Experience managing workflows, project plans, and driving execution.
Excellent written and verbal communication and strong meeting facilitation skills.
Experience advocating for initiatives within groups of cross-functional collaborators.
Motivated by the potential of a growing and evolving design organizations and design operations.
Proficiency with Office 365, including creating visually appealing PowerPoint presentations and familiarity with SharePoint for site updates and calendar management.
Familiarity with Airtable.