Marketing Project Manager

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

• This is a remote/work from home opportunity.

Primary Function/General Purpose Of Position

The Marketing Project Manager plays a pivotal role in managing and optimizing the intake, execution, and reporting of marketing requests within Bon Secours Mercy Health. This individual will be responsible for overseeing Workfront (or other selected project management software tool or tools), ensuring seamless request processing, and facilitating communication between internal stakeholders and the cross-functional marketing and communications team. Additionally, they will develop and maintain client toolkits and manage the department’s internal intranet channel to communicate marketing ways of working and self-service capabilities.

Essential Job Functions

Project Management & Operations

• Own and manage the project intake system for our clients, ensuring all marketing requests are received, processed, and executed efficiently.
• Oversee the end-to-end workflow of marketing requests, which could include requests for support in nomenclature, swag, local sponsorships, advanced website issues, new collateral, content development, event execution and more.
• Own end-to-end process for new provider marketing working with the Marketing Managers, media, and social teams as appropriate.
• Identify and implement process improvements to enhance the efficiency of request intake and management.
• Provide training and support to internal clients on how to use the project management and self-service tools effectively.
• Supports innovation projects when needed to develop initial marketing operation processes.

Reporting & Analytics

• Track and analyze key metrics related to client requests, including project volume, types of requests, resource utilization, and completion times.
• Generate regular reports to share insights with the marketing leadership team.
• Use data to identify trends and recommend process optimizations.

Client Toolkit Development & Maintenance

• Build, update, and distribute client toolkits to support common marketing requests, such as instructions on how to set up and run a local event.
• Ensure toolkits are easily accessible and updated regularly based on feedback and evolving needs.
• Use data to identify trends and recommend additional toolkits.

Internal Communications & Intranet Management

• Own and maintain the internal intranet channel dedicated to marketing.
• Regularly update content to provide clear guidance on how the department operates, how to make requests, and how to use self-service tools.
• Develop and then work with associate communications team to enhance awareness and compliance with marketing processes.

Licensing/Certification

Project Management Professional (PMP) (preferred)

Certified ScrumMaster (CSM) (preferred)

Education

Bachelor's degree in marketing, Communications, Business Administration, or a related field (required)

Work Experience

3+ years of experience in project management, marketing operations, or a related field, preferably within a healthcare or corporate marketing environment.

Skills

• Project Management software (e.g., Workfront, Asana, Monday.com, or similar).
• Organization
• Time-management skills
• Manage multiple projects simultaneously.
• Analytical skills with experience in reporting and data-driven decision-making.
• Written and verbal communication skills.
• Cross functional team collaboration
• Stakeholder identification
• Client management

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General home office environment.

May have periods of constant interruptions.

Prolonged periods of working alone.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com