Software Engineer - Platform Engineering

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

We are looking for a Software Engineer - Platform Engineering to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands-on: optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices.

Bluecore ingests 100’s of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.

You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (Terraform, Config Connector) and optimizing our multi-zone and multi-region network topology. You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be maintaining Bluecore’s shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems.

Responsibilities

• Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools.
• Manage zero-trust networks using Kyverno, Cilium, and Istio.
• Develop and scale our Observability strategy with OpenTelemetry, Chronosphere, and Prometheus.
• Build performant, reliable, high-quality systems at scale within one or more domains (Observability, Networking, Kubernetes, etc.). Comfort in providing significant contributions, even within domains with less expertise.
• Collaborate and build large and complex projects with difficult and intertwined dependencies that push for smart automation and innovation. Promote coding standards, styles, and design principles across the organization.
• Ad Hoc and incident availability as part of a greater team rotation. Ad Hoc requests are triaged to support the greater Engineering team’s needs. Incident coverage involves troubleshooting and assisting during an incident, bringing it to resolution. Ad Hoc/incident rotations are one week long on dayside hours.
• Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond.
• Provide perspective and advocate toward Platform Engineering’s technical strategy and decisions. Advise and advocate for best tools, methods, and approaches for the entire engineering organization.
• Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community.

Requirements

• 3+ years of software engineering experience, primarily in systems and infrastructure management.
• Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes.
• Preferred - experience in designing and implementing progressive improvements within API Gateways (Gloo), Istio, and Continuity scopes.
• Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design.
• Experience with metric and alerting tools, and experience with distributed tracing systems.
• Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.
• Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success.
• Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.
• Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design.
• Able to identify your team's dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency.
• Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans.

Salary Range: $115K to $150K

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.

More About Us

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere_.

_This Comes To Life In Three Core Product Lines

• Bluecore Communicate™ a modern email service provider (ESP) + SMS
• Bluecore Site™ an onsite capture and personalization product
• Bluecore Advertise™ a paid media product

_At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

_We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.