Product Manager

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

We are seeking a highly driven and pragmatic Product Manager to take full ownership of the critical first impression our retail users have with Bitso: the entire onboarding experience.

This role is central to our strategy for our product by ensuring a seamless, low-friction, and secure journey for new users entering the world of digital assets. You will optimize the activation funnel for retail users across all our operating markets (Mexico, Argentina, Brazil, and Colombia), driving growth and enhancing customer love from day one. You will be a key member of the Onboarding squad, collaborating closely with engineering, design, and data science to revamp and continuously improve how new users join and activate on Bitso.

Reports To

Product Lead

Who You Are

• 3+ years of product management experience, with a strong focus on user onboarding, activation, or conversion funnels, ideally within a fintech, crypto, or other high-growth tech environment.
• Demonstrated experience operating in a data-intensive environment.
• You should be comfortable extracting insights from complex datasets and using them to drive product decisions.
• Proven ability to ship products rapidly and iteratively. Experience with A/B testing and creative, low-cost validation methods is a huge plus.
• Strong analytical skills with a knack for identifying problems, breaking them down, and finding practical solutions.
• Excellent communication and stakeholder management skills. You'll be working with a diverse group of internal teams, including compliance, engineering, design, and operations.
• A proactive and ownership-driven mindset. You thrive in environments where you can identify opportunities, build a vision, and execute to see it through.
• Fluent in English (Spanish is a plus).
• Experience with financial crime controls (e.g., fraud prevention, AML, KYC) within a product context is a plus, given the inherent connection to onboarding.

What You Will Do

• Own the Retail Onboarding Product Roadmap:

• Define, prioritize, and execute the end-to-end product roadmap for the retail user onboarding journey across Mexico, Argentina, Brazil, and Colombia. This includes account creation, initial funding, and first transaction flows.

• Optimize Conversion & Activation:

• Analyze user behavior data, identify friction points in the onboarding funnel, and implement solutions to increase conversion rates from sign-up to activated user (e.g., first deposit, first trade).

• Enhance User Experience:

• Champion a consistently delightful and frictionless onboarding experience for our diverse user base, making it simple, intuitive, and secure for newcomers to access Bitso's offerings.

• Innovate & Validate Solutions:

• Discover and test new solutions and technologies to streamline user identification and reduce barriers to entry, balancing user experience with necessary controls.

• Collaborate on Financial Crime Risk:

• Work closely with specialized internal teams (e.g. fraud prevention, compliance and KYC operations) to integrate essential security measures and controls into the onboarding flow, ensuring a secure and compliant journey while minimizing impact on user friction.

• Leverage Data for Insights:

• Utilize deep data analysis to identify trends, measure the impact of product changes, and uncover opportunities for optimization within the onboarding funnel. This is a data-heavy role where insights drive decisions.

• Drive Cross-Functional Alignment:

• Partner seamlessly with Engineering, Design, Data Science, Operations (KYC Ops, Payments Ops, Customer Support), and Compliance stakeholders to ensure a cohesive and effective onboarding strategy.

• Bias to Action & Iterate Rapidly:

• Embrace a fast-paced environment, making informed decisions with incomplete information and prioritizing shipping small, impactful changes quickly to test in the market and iterate.

_Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

_Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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