Product Manager

At Bitfocus, our employees are the foundation of our success as an industry-leading software company. We are a team of talented, hard-working individuals who are passionate about the mission of ending homelessness. We strive to live by our core values and foster a culture of respect, collaboration, and inclusion. We actively look for ways to continue developing our foundation at all levels at Bitfocus.

We also believe in having fun and cultivating a positive environment where employees can bring their whole selves to work. We recognize that everyone brings unique perspectives, experiences, and strengths. We believe in supporting and developing our employees to provide an 11-star experience to our customers and ultimately help communities use data to tackle their greatest social challenges.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Product Manager to join our Product team. The successful candidate will be responsible for developing and enhancing solutions that support homelessness response systems and human services organizations. The Product Manager role requires expertise in solutions analysis, technical writing, and user experience to deliver high-impact product improvements. The Product Manager will work independently on complex problems, collaborate with senior stakeholders, and ensure the effective execution of product initiatives.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation:

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $64,000 - $125,000, which includes variable compensation (bonus) eligibility.

_(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

_About the Product Team:

Product operates at the confluence of the customer, owner, and engineering. Our goal is to facilitate data-driven software that makes a meaningful impact on our customers. We strive for excellence and are empowered to create a collaborative, transparent, and fun working environment.

The Product team at Bitfocus is responsible for defining, developing, and bringing our software products to market. Our team is cross-functional and involves close collaboration with various teams, including Engineering, Marketing, sales, Professional Services, Community Administration, Customer Success, and others.

As a Product Manager, you will:

Product Development & Strategy

• Define, prioritize, and execute product enhancements based on user needs, market trends, and system capabilities.
• Conduct user research, analyze feedback, and leverage data insights to drive decision-making.
• Work cross-functionally with engineering and stakeholders to translate requirements into actionable product features.

User Experience & Solutions Analysis

• Analyze business processes, draft detailed requirements, and support solution design for operational improvements.
• Design and refine user workflows, wireframes, and prototypes with a user-centered approach.
• Conduct usability testing, user interviews, and feedback sessions to ensure intuitive design.

Technical Writing & Documentation

• Develop clear, structured software requirements, technical specifications, and process documentation.
• Create visual aids such as flowcharts and basic UML diagrams to improve stakeholder understanding.
• Ensure alignment between documentation and overall project goals.

Collaboration & Communication

• Engage with internal and external stakeholders, including senior personnel, to align product vision and priorities.
• Facilitate discussions on complex topics, adjusting messaging based on audience expertise.
• Proactively seek feedback and incorporate insights to enhance product effectiveness.

Execution & Reliability

• Independently manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Troubleshoot issues, identify solutions, and deliver high-quality results with minimal oversight.
• Utilize Jira, Confluence, Figma and other tools effectively for project tracking, documentation, and design.

What you bring:

• Approximately 3 years of experience in product management, business analysis, or a related role.
• Experience working with social services software, particularly Clarity Human Services or similar HMIS platforms.
• Strong understanding of homeless response systems, HMIS functions, and industry regulations.
• Proven ability to solve complex problems independently with creative and effective solutions.
• Experience working with UX principles, user personas, and designing basic user flows and prototypes.
• Ability to document software requirements and create structured technical documentation.

We're excited about you because:

• Problem-Solving: You are able to tackle diverse challenges, leveraging data and stakeholder input to find solutions.
• Autonomy & Prioritization: You can effectively manage workloads with minimal instruction, prioritizing initiatives strategically.
• Collaboration & Feedback: You build strong relationships with internal teams and external stakeholders, proactively incorporating feedback.
• Communication: You can communicate complex concepts confidently and effectively to technical and non-technical audiences.
• Technical Tools: You are proficient in Jira, Confluence, Figma, and similar product management and UX tools.
• Industry Knowledge: You understand key pain points and trends in the human services space and apply insights to product development.

Why Bitfocus:

• Opportunity to make a meaningful impact: Join a mission-driven company that is dedicated to using technology for social good and making a positive difference in the world.
• Collaborative and dynamic work environment: Work with a talented and diverse team of professionals who are passionate about innovation and creating solutions that matter.
• A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
• Work in a fully remote/virtual environment
• Medical, dental, and vision insurance for employees and dependents. (100% employer paid for employee only and 50% employer paid for dependents!)
• Voluntary benefits options include Critical Illness, Hospital, Short-Term Disability, and Long-Term Disability.
• Flexible Spending Account (FSA), Dependent Care Flexible Spending Account, and Health Saving Account options!
• Employer-sponsored life insurance
• 401K retirement plan w/ 4% match.
• One-time $500 Home Office Stipend
• $75 per month towards internet and phone bills
• 100% paid parental leave for 12 weeks for birthing, non-birthing, adoptive and surrogate parents
• Apple Macbook for your home office