Sr Software Engineer - Ingestion (Platform, Golang)

At Birdie.ai, we’re building a feedback analytics platform that helps companies truly understand their customers. Our platform is used to centralize public and private data from multiple client platforms and enables powerful analysis on what customers are saying.

We’re looking for a Software Engineer who can help us scale and evolve our data ingestion layer.

What you’ll do

• Implement connectors for Customer Feedback Platforms using Third Party APIs
• Model and stitch data from multiple sources to help clients build a centralized data platform
• Ensure data quality, consistency, and scalability across ingestion pipelines
• Maintain documentation and assist with client onboarding
• Hire, Train, and mentor other engineers
• Manage and monitor cloud infrastructure (We use GCP, but AWS/Azure experience is relevant)

What we’re looking for

Must-have experience:

• 5+ years professional experience with Golang
• 5+ years working with cloud platforms (We use GCP; AWS/Azure experience is valid)
• 5+ years leading engineering teams

Nice-to-have experience (some combination of):

• Building distributed, client-facing systems (GCP, Postgres, Go, Kubernetes)
• Stream processing (Google Cloud Pub/sub, Kafka, etc)
• Data integrations for ingesting and centralizing data from third-party APIs (Here is a list of some integrations we support)
• Crawling/scraping public data sources
• Automation, ETL, and data processing pipelines (Databricks, BigQuery, Snowflake, etc)
• CI/CD and Infrastructure as Code (Github Actions, Terraform)

Why join us?

• Be part of a fully remote, global team.
• Contribute to a product that’s shaping how companies leverage customer feedback.
• Work on complex engineering challenges at the intersection of data, scale, and reliability.

About Birdie

Birdie is a Feedback Analytics Platform designed to amplify a customer-centric approach. Our solution empowers teams to make informed decisions across products, processes, and customer service by using feedback as a strategic asset, enhancing product intuition, and fostering alignment with stakeholders.

Birdie centralizes feedback from multiple sources and uses AI to remove the noise and categorize and summarize relevant signals, making it easier to quantify the qualitative, discover patterns and trends, and validate hypotheses, all to get to insights faster.

To learn more, visit birdie.ai