Sr. Product Designer

Overview

Billee Technologies is reinventing the utility billing experience for multifamily property owners and managers, and we’re looking for a Senior Product Designer to help lead the discovery and building of better ways to work in this unique operational context. You’ll partner with team members across all points of the service map, to bring this complex, comprehensive system to life:

• Working with data engineers to mine the possibilities within the many data streams it takes to produce combined bills with both utility and property charges
• Documenting our library of billing exceptions and anomalies with our utility analysts
• Co-leading discovery and development of AI, ML and analytical interventions to improve billing speed and accuracy and spotlighting improvement opportunities
• Designing nuanced internal workflows that allow for efficiency and insight for our implementations and billing teams
• Crafting time-saving, informative experiences and UI for our onsite clients and regional managers to keep them focused on resident service instead of manual drudgery

We're looking for a design partner to help invent the future of intelligent utility management. You'll work at the intersection of complex data systems, AI-powered insights, and human-centered workflows - transforming how thousands of properties handle millions of utility bills. This isn't about making dashboards prettier; it's about designing the connective tissue between complex data systems and the humans who need to act on them.

Who We Are

Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned product and technology practitioners, we challenge traditional providers by offering smarter, more efficient solutions for this overlooked pocket in multifamily proptech.

Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for:

• Win Together – We believe in collaboration and collective success. When one of us wins, we all win
• Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do
• Relentless Determination – We tackle challenges head-on, with persistence and decisive action
• Bold Voices – We encourage open dialogue and foster a culture where every voice matters
• Stay Curious – We are lifelong learners, always seeking new ways to innovate, improve, and grow

Core Responsibilities

• Systems mapping and workflow orchestration: Drive discovery across the full service map—from data ingestion to resident interactions—identifying leverage points where design can eliminate friction and create operational clarity
• Discover and design nuanced interactions across the service map: Create unique flows that turn AI insights into high-value touches for our internal team members and our varied client contacts
• Cue up experiments that help the team constantly build to learn and adjust: drive shared understanding of what is really valuable, generate hypotheses, lead prototyping and other rapid research efforts, help team crystallize bets
• Enlarge our team’s sense of product taste: model excellent design craft, teach us new AI interaction patterns, connect the dots between interaction options and the experience outcomes we might unlock
• Spark collaboration: Translate experience opportunities and blockers for your product, engineering, operations partners to drive us forward

Requirements

• Strong UX and Interaction Design skills (bonus: UI POV and input)
• 4+ years of software product team experience (bonus if you’ve been part of a lean product trio)
• Experience designing for operational complexity: workflows with multiple user types, decision trees, exception handling, and handoffs between human and automated processes
• Clear ability to help drive product discovery through research, experimentation, prototyping, analysis
• Curiosity for applying emerging AI tools for both product design process and as part of a product architecture (bonus: experience with specific work or personal projects as examples of your thinking and tinkering)

Ideal Candidate

• Systems-fluent interaction designer—someone who gets energized by both the architectural challenge of complex workflows and the craft of making individual moments feel effortless
• Collaborative Builder – Thrives on pairing with engineers or product managers to turn vague requirements into concrete solution paths, actively soliciting feedback and iterating quickly
• Complexity Navigator – Thrives in environments where the challenge isn't just designing interfaces, but understanding and redesigning the operational flows underneath them
• Clear Communicator – Explains trade-offs in plain language, writes crisp documentation, and has storytelling chops to engage team members and customers in the possibilities at hand
• Ownership Mindset – Actively co-leads our product efforts with product manager and technical partners, anticipates future needs, and proactively drives improvements without waiting for directives
• Mentor & Learner – Shares knowledge generously, welcomes peer reviews, and stays curious about emerging tools
• Craft + Context Balance – Maintains design quality standards while understanding that in operational contexts, clarity and efficiency often trump pure aesthetics
• Customer-Oriented – Connects all of our work to the end goal of delivering reliable utility-billing insights and compliance value for customers and residents

Compensation & Benefits

• Salary Range: $135,000 to $150,000
• Health, dental, and vision insurance
• 401(k)
• Paid time off and flexible work arrangements
• Professional development opportunities
• Opportunity for earned equity

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