Social Media Manager

BCforward is seeking a Global Community Manager (Instagram & Creators) to work remote

Start/End Dates: 11/3/2025 - 5/2/2026

Location: US - NY - New York EST/PST

Global Community Manager III

Summary:

We're looking for a Community Manager to join Content Studio team, focusing on the @instagram and @creators official brand social accounts. .

In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy. While the agency handles the day-to-day community management and moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against in order to improve the overall community experience.

The main function of a global community manager is to manage the relationships necessary to the growth and success of the business across the globe. The typical global community manager will help to develop and implement community engagement strategy.

You will also be an integral part of our community listening and insights engine, which serves our broader team responsible for building creative and messaging to serve our customers.

Job Responsibilities:

• Oversee content creation and manage content calendar.

• Plan and execute content for one or more programs while collaborating with internal and external partners to ensure standards are met.

• Surface and prioritize community feedback with product team and provide feedback for group admins.

• Find businesses willing to sponsor events as part of their own community outreach.

• Write news releases to promote growth and engagement with the client community

• Focus on raising public awareness of the organization and its work

• Aide in marketing efforts to bolster the business

Skills:

• Verbal and written communication skills, customer service and interpersonal skills.

• Experience in marketing and events coordination.

• Basic knowledge of principles and methods for showing, promoting, and selling products or services.

• Basic understanding in growth and community engagement.

• Basic knowledge of media production, communication and dissemination techniques and methods

Education/Experience:

• Bachelor’s degree in marketing, communications, or related field preferred

Community Manager , @instagram and @creators

MUST HAVE SKILLS

Passionate about creators, social media, humor and emerging culture and excitement to be in this role.

4+ years of experience handling community management and social strategy for digital-first brands driving culture

Is proactive in pitching ideas, taking ownership of your day to day work, and escalating wins that shine a spotlight on the amazing work this team does.

Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner.

Strong copywriter, both for social copy and presentations

Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing

Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them.

Understands intricately how all of the prominent social platforms work - can publish if needed

NICE TO HAVE SKILLS

Experience building queries in a social listening tool as well as optimizing and reporting

Is familiar with SPRINKLR, ASANA and BRANDWATCH tooling

Content creation experience - IG Reels, TikTok, Threads

Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc.

Stays up to date with Industry trends related to Community Management 🤝Social

4+ years

Need someone both on the pulse of internet culture with a command for the IG TOV- Instagram Tone of Vocie