Marketing Specialist

Job Title: Marketing Analyst/Manager T2 (Program Specialist/Change Management)

Location: 95 Morton Street, Suite 200, New York, NY 10014 (Remote)

Duration: 9 Months with possible extension

Pay Rate: $40 - $44/hr

ABOUT THE ROLE

This full-time (40 hours a week) contractor role supports two areas within Marketing:

• Opal (80%) — You will lead day-to-day operations for Opal, ensuring a seamless user experience, proactive support, and scalable governance. You’ll be the go-to for onboarding, training, configuration, and platform support, helping our global team get the most from this tool.

• Get Social (20%) — You will support SAP’s employee advocacy program with light operational tasks, ad hoc campaign support, and basic platform coordination.

You will report to a dual-role leader overseeing both Opal and Get Social. This structure means you’ll be empowered to lead on the ground, while being supported by someone focused on strategy, roadmap, and big-picture planning.

Key Responsibilities

Opal Operations (80%)

• Primary Contact & Support: Serve as the go-to person for all Opal-related inquiries, use case support, and platform needs.

• User Engagement: Conduct discovery calls, onboard new users, and build demo boards to showcase Opal capabilities.

• Training & Resources: Maintain Opal University (our training for Opal), manage the Opal SharePoint site, and create resources that empower users.

• Community Building: Host weekly office hours, organize monthly Team Captain meetings, and foster cross-team knowledge sharing.

• Governance & Requests: Manage intake requests, oversee platform configuration changes, and uphold governance best practices through a living Opal playbook.

• Admin Support: Handle license management, access requests, and usage compliance.

Get Social Support (20%)

• Light Operational Help: Support minor administrative and content management tasks (e.g., uploading assets, co-lead our Get Social Community, tracking content production).

• Back-Up Support: Serve as the program’s operational backup as needed.

Who You Are?

• Experienced Operator: You’ve got 2–5 years of experience in program management, tool implementation, or operational roles.

• Detail-Oriented Doer: You manage multiple priorities with precision, structure, and grace.

• Collaborative Communicator: You thrive in cross-functional settings and know how to engage stakeholders clearly and effectively.

• Tech-Savvy and Curious: You’ve worked with planning or collaboration tools like Opal, Sprinklr, Khoros, Wrike, etc. Bonus if you’ve used employee advocacy platforms like EveryoneSocial.

• Creative and Process-Minded with Problem-Solving Aptitude: You’re equally energized by fixing a workflow and helping a story shine.

Preferred Qualifications

• Experience with Opal, Wrike, Sprinklr, Khoros, Microsoft Office or similar tools

• Excellent written and verbal communication skills with experience presenting to executives and communicating ideas with clarity

• Creative thinker who can relate to challenges and opportunities from many different perspectives

• Confident in creating training decks and executive-friendly presentations

• Experience working in large, global organizations or matrixed teams

• Marketing experience a bonus, but not required