Product Manager 3 - MyBSWHealth Platform Optimization

Technical Product Manager 3 - MyBSWHealth Platform Optimization

Location: Remote, with occasional travel to Dallas, TX (approximately once every 2 to 3 months).

Company Overview

Baylor Scott & White Health (BSWH) is one of the nation’s largest not-for-profit health care systems, headquartered in Dallas, TX. With 51 hospitals and over 800 patient access points, BSWH provides comprehensive care, facilitating more than 7.8 million patient encounters annually.

BSWH has differentiated itself by investing heavily in digital innovation and creating a best-in-class consumer experience. Central to this effort is MyBSWHealth, the organization’s flagship digital platform. MyBSWHealth connects patients to diverse care modules, streamlines clinical interactions and scheduling, and aggregates personal health data to help patients manage their health effectively. MyBSWHealth is one of the highest-rated, market-leading healthcare applications in the country today with 3.3M user accounts and 1.2K new accounts made daily.

In addition to the MyBSWHealth app, BSWH fosters innovation and growth through Baylor Health Enterprises, an internal startup designed to develop and test new products. These products undergo initial Minimum Viable Product (MVP) launches within the MyBSWHealth platform, allowing for real-world testing and validation before being marketed locally and nationally.

The MyBSWHealth platform is a central hub for BSWH’s custom-centric goals, making it a critical component of BSWH’s strategic growth.

Position Summary

As the Technical Product Manager 3, MyBSWHealth Platform Optimization, you will lead the MyBSWHealth Platform Optimization squad, driving foundational improvements to enhance developer efficiency, platform performance, and system reliability. Your focus areas will include:

• Streamlining software delivery processes to accelerate development and deployment.
• Enhancing the speed, stability, and resilience of the MyBSWHealth platform and its core features.
• Optimizing and securing the platform’s technology stack to support long-term scalability.

This role requires a strategic thinker with deep technical expertise who can collaborate closely with engineering teams to drive meaningful improvements across the platform.

Candidate Responsibilities

• Platform Optimization Strategy and Execution: Define and drive initiatives that enhance developer efficiency, platform performance, and system reliability.
• Long-Term Roadmap: Develop and maintain a strategic roadmap for platform optimization, ensuring scalability, security, and continuous improvement.
• Developer Enablement: Identify and implement mechanisms to streamline software delivery, improve CI/CD pipelines, and reduce deployment friction.
• Performance and Reliability: Lead efforts to enhance platform speed, stability, and resilience, proactively addressing performance bottlenecks.
• Tech Stack and Security Optimization: Collaborate with engineering and security teams to modernize the platform’s infrastructure while ensuring compliance with security best practices.
• Prioritization and Planning: Own backlog refinement, sprint planning, and quarterly OKR setting to ensure alignment with business and technical priorities.
• Production Support: Work with squad to resolve high impact production bugs.
• Stakeholder Collaboration: Partner with engineering, architecture, and leadership teams to align technical investments with product and business goals.
• Success Metrics: Define and track key performance indicators (KPIs) to measure impact, drive accountability, and inform future platform investments.

The Pay Range for this position is $41.97/hr (lower experience) to $72.62/hr (highly experienced). Specific rate will depend on the successful candidate's specific qualifications and prior experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience

Ideal Candidates Possess

• 3+ years of experience in technical product management
• Strong technical acumen and ability to collaborate effectively with engineering teams
• Excellent communication skills with the ability to influence cross-functional teams
• Proven ability to translate business needs into technical requirements
• Experience with Agile methodologies and backlog management
• Healthcare industry experience, particularly in digital health products (preferred)
• Willing to travel to Dallas approximately once every 2 to 3 months.