Product Manager 3 - MyBSWHealth Membership Experience

Remote: with occasional travel to Dallas, TX (approximately once every 2 to 3 months).

Company Overview

Baylor Scott & White Health (BSWH) is one of the nation’s largest not-for-profit health care systems, headquartered in Dallas, TX. With 51 hospitals and over 800 patient access points, BSWH provides comprehensive care, facilitating more than 7.8 million patient encounters annually.

BSWH has differentiated itself by investing heavily in digital innovation and creating a best-in-class consumer experience.

Central to this effort is MyBSWHealth, the organization’s flagship digital platform. MyBSWHealth connects patients to diverse care modules, streamlines clinical interactions and scheduling, and aggregates personal health data to help patients manage their health effectively. MyBSWHealth is one of the highest-rated, market-leading healthcare applications in the country today with 3.3M user accounts and 1.2K new accounts made daily.

In addition to the MyBSWHealth app, BSWH fosters innovation and growth through Baylor Health Enterprises, an internal startup designed to develop and test new products. These products undergo initial Minimum Viable Product (MVP) launches within the MyBSWHealth platform, allowing for real-world testing and validation before being marketed locally and nationally. The MyBSWHealth platform is a central hub for BSWH’s custom-centric goals, making it a critical component of BSWH’s strategic growth.

Position Description

As the Product Manager 3, MyBSWHealth Platform Capabilities you will lead a squad focused on developing platform-level capabilities that drive product go-to-market success, with an emphasis on products designed for and marketed to employers (B2B). Your scope will include building shared components and services that enhance the scalability and efficiency of MyBSWHealth's B2B product teams. This role is responsible for defining and prioritizing platform investments, ensuring that technical execution aligns with business outcomes and enables scalable growth.

Candidate Responsibilities

• Platform Capability Strategy and Execution: Define and deliver platform capabilities that support multiple vertical product teams across MyBSWHealth.
• Long-Term Roadmap: Develop and maintain a long-term roadmap for foundational platform capabilities, proactively identifying future needs.
• Collaborate with Engineering and Design: Partner with key roles to develop scalable solutions that drive efficiency and improve platform reliability.
• Prioritization and Planning: Lead key sprint planning rituals such as sprint planning and backlog refinement, while partnering with leadership to establish quarterly OKRs.
• Stakeholder Management: Use your expertise to guide, influence, and collaborate with key stakeholders to determine impactful platform initiatives.
• Success Metrics: Drive and track success metrics to measure platform adoption, performance, and impact.

The Pay Range for this position is $41.97/hr (lower experience) to $72.62/hr (highly experienced). Specific rate will depend on the successful candidate's specific qualifications and prior experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience

IDEAL CRITERIA

• 3+ years of experience in product management, preferably with an emphasis on platform product management
• Strong technical acumen and ability to collaborate effectively with engineering teams
• Experience with API-driven architecture, platform services, or enterprise-scale systems
• Excellent communication skills with the ability to influence cross-functional teams
• Proven ability to translate business needs into technical requirements
• Experience with Agile methodologies and backlog management
• Experience leading B2B digital products, particularly employer-focused solutions (preferred)
• Healthcare industry experience, particularly in digital health products (preferred)
• Willing to travel to Dallas approximately once every 2 to 3 months.