Product Manager 3 - MyBSWHealth Membership Experience

Company Description

Baylor Scott & White Health (BSWH) is one of the nation’s largest not-for-profit health care systems, headquartered in Dallas, TX. With 51 hospitals and over 800 patient access points, BSWH provides comprehensive care, facilitating more than 7.8 million patient encounters annually.

BSWH has differentiated itself by investing heavily in digital innovation and creating a best-in-class consumer experience. Central to this effort is MyBSWHealth, the organization’s flagship digital platform. MyBSWHealth connects patients to diverse care modules, streamlines clinical interactions and scheduling, and aggregates personal health data to help patients manage their health effectively. MyBSWHealth is one of the highest-rated, market-leading healthcare applications in the country today with 3.3M user accounts and 1.2K new accounts made daily.

In addition to the MyBSWHealth app, BSWH fosters innovation and growth through Baylor Health Enterprises, an internal startup designed to develop and test new products. These products undergo initial Minimum Viable Product (MVP) launches within the MyBSWHealth platform, allowing for real-world testing and validation before being marketed locally and nationally.

The MyBSWHealth platform is a central hub for BSWH’s custom-centric goals, making it a critical component of BSWH’s strategic growth.

Position Summary

As the Product Manager 3, MyBSWHealth Membership Experience, you will lead a squad dedicated to building and enhancing membership capabilities within the MyBSWHealth platform. This role is key to driving client success for employers purchasing BSWH’s B2B products. Your responsibilities will include establishing a robust technical foundation to onboard new employer relationships efficiently, delivering customized feature sets - including premium features - and ensuring the consistent availability of reliable data.

Location: Remote, with occasional travel to Dallas, TX (approximately once every 2 to 3 months).

Salary: The pay range for this position is $41.97/hour ($87,297/year) for those with entry-level qualifications up to $72.62 ($151,000) for those highly experienced. The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

Candidate Responsibilities

• Platform Capability Strategy and Execution: Define and deliver membership capabilities that help drive product sales and ensure client success.
• Long-Term Roadmap: Develop and maintain a long-term roadmap for membership capabilities, proactively identifying future needs.
• Collaborate with Engineering and Design: Partner with key roles to develop scalable solutions that drive efficiency and improve membership experiences.
• Prioritization and Planning: Lead key sprint planning rituals such as sprint planning and backlog refinement, while partnering with leadership to establish quarterly OKRs.
• Stakeholder Management: Use your expertise to guide, influence, and collaborate with key stakeholders to determine impactful membership features.
• Success Metrics: Drive and track success metrics to measure team success

Preferred Qualifications

• 3+ years of experience in product management, preferably with experience leading B2B digital products, particularly employer-focused solutions
• Strong technical acumen and ability to collaborate effectively with engineering teams
• Excellent communication skills with the ability to influence cross-functional teams
• Proven ability to translate business needs into technical requirements
• Experience with Agile methodologies and backlog management
• Healthcare industry experience, particularly in digital health products (preferred)
• Willing to travel to Dallas approximately once every 2 to 3 months.

Minimum Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience