Software Engineer (JavaScript) - Ticketmaster Marketplace Team

Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.

Driven by innovation, unparalleled scalability, and unmatched support, Ticketmaster is the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world are giving trust to power their amazing performances daily — with more than 500 million tickets sold each year.

Bakson Ltd company collaborates with Ticketmaster for 19 years already. Bakson Ltd delivers the software used by millions of users across the globe. You will be joining the Ticketmaster’s Marketplace SRE team, which is already operating from Bakson, and is team that is responsible for the stability of Ticketmaster’s systems. The team is fully working with the development teams to deploy all requirements and keep the systems safe.

We are looking for someone with strong JavaScript experience who is open to expanding their skills into DevOps/Site Reliability Engineering (SRE). This could be a great opportunity if you would like to diversify your expertise and take on more infrastructure-focused roles in the future.

WHAT YOU WILL BE DOING

Ticketmaster has many complex and highly distributed systems, spanning decades of history, so it is expected that you can be comfortable working in a complex, multi-technology platform. Ticketmaster’s business model demands that we sustain exceptional high traffic at specific times, so staying calm and being able to troubleshoot under high pressure is essential.

Networking with engineers across the organisation is an important part of what this team does, so you will build connections with senior engineers across Ticketmaster. Team strongly believes that monitoring, alerting, and observability are foundational to reliability, so you will be contributing to continuous improvement of measuring and alerting on both potential causes and symptoms, as per defined service level indicators and objectives.

• Support the full system lifecycle for automation and tools including the design, assessment, selection, commissioning, validation, and implementation of systems.
• Provide input into the design, development and implementation of systems automation and tooling for software engineering teams to achieve their goals.
• Work closely with peers in software engineering teams to implement solutions that are scalable, secure, and easily maintained.
• Provide infrastructure support for B2C products both in the public cloud and on premise.
• Develop tools, both command line and web based, that are responsible for maintenance and management functions of development and production systems.
• Work with systems and software engineers to develop and document requirements and functional specifications.
• Implement monitoring and health check scripts.
• Administer and develop cloud management tools (e.g. self-provisioning scripts.)
• On call rotation to respond any critical alerts, reduce the number of alerts in important.
• Pair with other team members to increase your level of expertise.
• Update and Improve documentation with product or system upgrade.

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)

Minimum Qualifications:

• Hands-on experience with JavaScript, particularly with Vue.js.
• Knowledge of high-level languages such as Python, and experience with FastAPI.
• Previous experience of public clouds (AWS).
• Knowledge of Testing Frameworks and Platforms like: Cypress, Selenium, Sauce labs.
• Experience win observability tools, ideally with Prometheus.
• Hands-on with containers and Kubernetes clusters.
• Knowledge of tools like Rancher and Gitlab CI-CD.
• Technical writing skills for documenting environments and procedures.

Preferred Qualifications:

• 3 years of experience in progressively more complex environments.
• A strong understanding of core network protocols and services.
• A strong Linux experience as system engineer (RHEL, centos, CoreOS).
• Experience architecting, developing, and troubleshooting systems.
• Solid knowledge of working with third party APIs.
• Experience working with CMS platforms.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Autonomous and proactive.
• Self-motivated, energetic, and tenacious.
• Able to work as part of a team as well as independently.
• Enjoy working in cross functional and multidisciplinary teams.
• Flexible and pragmatic.
• Strong organisational skills and time management.
• A desire to learn and use a broad range of skills in a highly complex environment.
• Excellent analytical, problem solving and resolution skills.
• A keen interest in new technologies and open source.
• Passionate about automation and tooling.

WHAT TO EXPECT?

• A flat team structure and a highly collaborative culture that values progress over perfection and encourages creativity, innovation and diversity
• A highly motivated global team of colleagues
• A flexible working style – primarily remote position. Working from the office on demand

WHAT WE OFFER

• Mix of serious projects and a great working atmosphere, well recognized on the market.
• Dynamic international work environment.
• Skilled and senior co-workers.
• Proper financial compensation.
• Private medical care
• Personal and professional development – personal education budget, internal Tech talks and soft skills trainings