Account Director- Resort/Destination Marketing

Position Summary:

The Account Director position is a leadership position whose primary responsibility is to develop long-term relationships with clients they are responsible for, as well as, be the lead point of contact for portfolio clients and will work with our internal team to execute strategies and services. The ideal candidate is highly organized with strong communication skills and has experience in hospitality marketing either in a marketing leadership position in an integrated resort setting or as an account manager in a digital agency. This is a full- time remote position.

What We Offer:

• Remote / WFH environment with a flexible schedule
• Uncapped Paid Time Off
• Strong employee-focused culture
• Advancement opportunities with a growing agency
• Medical, Dental, and Vision Benefits
• 401k

Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for key clients, ensuring client satisfaction and retention.
• Develop strong relationships with client stakeholders, understanding their business needs and aligning relevant strategies to meet them.
• Identify new opportunities to grow the client’s business and expand agency services.
• Deliver on the Awestruck promise of delivering Fanatical Client Engagement.

• Strategic Planning & Execution:

• Strategize key initiatives and plans to benefit the client and their business. Ability to develop integrated marketing strategies across digital and social channels and proactively work with clients to establish forward-looking marketing plans.
• Collaborate with internal teams to ensure campaign success, aligning creative, media, and technical resources to meet project deliverables.
• Stay up-to-date on industry trends and best practices, proactively advising clients on emerging opportunities.

• Team Leadership & Collaboration:

• Ability to develop and maintain strong internal/cross-functional relationships with partner departments to execute client work efficiently and with high quality.
• Set clear performance expectations and KPIs, regularly reviewing team output and ensuring high standards are maintained.

• Budgeting & Reporting:

• Oversee client budgets, ensuring projects are delivered on time and within scope.
• Provide regular reports on campaign performance, delivering actionable insights and recommendations to optimize future efforts.

Qualifications:

• Bachelor's degree in marketing, business, communications, or a related field.
• 3–5+ years of experience in marketing, preferably in a hospitality-aligned business or digital marketing agency.
• Basic understanding of Google Analytics.
• Basic understanding of Google Ads and Facebook Ads platforms.
• Preferred but not required: understanding of Monday project management platform.
• Demonstrated ability to grow accounts and build client relationships.
• Strong presentation skills and pro-active approach.
• Exceptional leadership and team management skills, with experience overseeing cross-functional teams.
• Possesses a creative mindset.