Software Support Engineer- Colombia Only

Role: Software Support Engineer

Required Experience: 5+ Years

Description:

We are looking for a full-time Tier 3 Support software engineer to join our engineering team. The Tier 3 Support software engineer will participate in our technical support process, working closely with Customer Support and product development engineers to triage, reproduce, and fix customer-reported software and data bugs.

Responsibilities:

● Work with Customer Support Reps to triage, reproduce, and fix customer-reported production software issues.

● Participate in regular triage sessions to set priorities and plan work for the day.

● Utilize product/engineering knowledge bases and software codebases to research issues and identify appropriate solutions.

● Fix data problems and make routine data changes to production databases.

● Identify and create tickets for software code fixes to address customer-reported software bugs.

● Provide timely and accurate updates on work in Jira tickets, Slack Channels and email.

Technical Skills:

● Strong software product and code debugging skills.

● Experience and confidence working in and making updates to, a Cloud-based, production SaaS software system.

● Experience working with relational databases - including reading and writing SQL, executing SQL queries and analyzing results.

● Deep understanding of JavaScript and Java. Ability to read and understand product software codebases is essential for root cause analysis.

● Experience with NoSQL document stores, like Redis.

● Familiarity with the Jira ticketing system used for planning, tracking and providing updates on work.

● Experience with Google Cloud Platform (GCP)

Company Overview:

Aventior is a leading provider of innovative technology solutions for businesses across a wide range of industries. At Aventior, we leverage cutting-edge technologies like AI, ML Ops, DevOps, and many more to help our clients solve complex business problems and drive growth.

We also provide a full range of data development and management services, including Cloud Data Architecture, Universal Data Models, Data Transformation & and ETL, Data Lakes, User Management, Analytics and visualization, and automated data capture (for scanned documents and unstructured/semi-structured data sources). Our team of experienced professionals combines deep industry knowledge with expertise in the latest technologies to deliver customized solutions that meet the unique needs of each of our clients. Whether you are looking to streamline your operations, enhance your customer experience, or improve your decision-making process, Aventior has the skills and resources to help you achieve your goals.

We bring a well-rounded, cross-industry, and multi-client perspective to our client engagements. Our strategy is grounded in design, implementation, innovation, migration, and support. We have a global delivery model, a multi-country presence, and a team well-equipped with professionals and experts in the field.