Senior Software Engineer, AI Team

Company overview

We’re on a mission to make it easier for businesses to serve their customers. While many companies have incredible digital infrastructure, the people who understand customer experience best are blocked from changing the very processes that make it happen. We’re changing that with purpose built AI, thoughtful design, and a relentless focus on the user.

We’re building an AI platform that brings agility, scale, and transparency to businesses like never before. We’re driving human-centered services for our clients by applying the same principles within our own processes, leveraging an AI engine that orchestrates data, platforms, and every step of the user experience.

We’re building a diverse, creative team in New York, with flexible hybrid work options. Our founding team, including graduates from Wharton, MIT, and the Royal College of Art, has a proven track record of building unicorn software companies, where design, product, and engineering cultures are fully integrated.

Job Summary

Over the course of your work, you could end up working on other backend systems as well. Some example projects include:

• Provisioning and evaluating models for a new AI feature using AWS Bedrock
• Building an end-to-end pipeline that ingests customer-client interactions (e.g. call transcripts), and automatically kicks off workflows based on the contents

You will play a large part in shaping our AI tech stack. We’re looking for someone opinionated about AI tooling with an idea of what good looks like. The ideal candidate would have experience in the following:

• Prompt engineering
• Model evaluation and testing
• Building RAG-based systems
• Data pipeline design
• Experience with containerization and orchestration (Docker, Kubernetes)
• Experience in the financial services industry
• Familiarity with microservices architecture

Your skills include:

As noted above, we’re also looking for generalist backend skills. For the rest of the backend, we’re built with Go on top of Postgres. Our full backend tech stack includes the following - experience with these will be considered a plus, but not required:

• Languages: Go, Typescript
• Database: Postgresql
• AWS: ECS Fargate, AppFlow, S3, SQS, Bedrock
• IaC: Terraform
• Observability: Datadog