Director, Site Reliability Engineering

What You'll Do

ONLY CVs IN ENGLISH WILL BE CONSIDERED

Avalara is an AI-first company. We expect every engineer, manager, and leader to actively leverage AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are looking for a, experienced Director Reliability Engineering - Acquisitions to join our team.

In support of the Avalara SaaS suite of services, the Director SRE, Acquisitions, is responsible for increasing the reliability, and efficiency of our production systems across the US, India, EMEA and Brazil. The role manages a team of 4-5 engineers directly and remotely with a primary mandate to influence and educate the total Avalara engineering team of 1000+ heads towards a devops culture of reliability best practices and integrations of acquired entities into Avalara ecosystem.

The team is also responsible for driving service uptime and quality in 24 x 7 environments and meeting client expectations of accessible data services. The team will enhance monitors, troubleshoot Windows and Linux applications, support, GCP, OCI and AWS infrastructure, execute tools & automation, and impact the design of the future platform architecture. Additionally, they will be involved in developing support standards for all applications and adheres to those plans to provide the necessary level of production SLAs.

The Avalara product suite is a mix of Windows/SQL/Postgres environments with a wide variety of additional open-source applications present in a Linux environment. The role supports multiple projects and requires interactions and partnerships with teams and personnel from multiple business locations, skill sets, and backgrounds. As such, the position requires strong communication skills in addition to a solid foundation of technical skills, analytical abilities, and end-to-end troubleshooting techniques.

What Your Responsibilities Will Be

Essential Operational Engineering Skills:

• Create high-quality project management and documentation, such as architecture reviews, integrations plans, validation plans, migration plans where needed, etc.
• Keep management informed of the integration progress and blockers
• Cover the Due Diligences process, review/validate contracts related to data center, software licenses, etc.…
• Understand the architecture (Technology Stack, Tools, 3rd Party Software)
• Understand and Integrated Change Management (Source Control, DevOps/Continues Delivery, Patching, DBE team)
• Understand the Deployment and Service Quality (Scalability, Disaster Recovery/Failover, Monitoring)
• Recommend application changes if needed as part of the acquisition/integration/migration
• Work with Development to transition applications from one platform or cloud services to another when called for by the business
• Drive AI adoption across their teams and projects.
• Ensure engineers are skilled and responsible in AI-enhanced development.
• Identify training needs and organize enablement.
• Incorporate AI metrics into team performance and innovation KPIs.
• Lead responsible AI practices (bias testing, privacy standards).

What You’ll Need To Be Successful

Technical Qualifications

• At least 8 years' experience in a SAAS operating environment.
• Expertise in the mentality and tools needed to deliver five nines’ SLAs.
• Communication and influence of indirect engineering teams through documentation, Migrations and Integrations
• Understand and lead CI/CD process
• Experience with Cloud Services providers, AWS, Azure and GCP.
• Experience with production deployment, monitoring and migrations
• Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring
• Experience working with load balanced high-traffic solutions/services.
• Experience in SQL and database services
• BS in Computer Science or STEM equivalent with 5+ years of experience
• Requires degree in related field (or equivalent experience) plus at least 6 -8 years of related experience and 8 years of prior leadership experience

Technologies you are likely to be working with: AWS, GCP and OCI, GitLab, Atlassian suite, Terraform & C#, GO, SQL, Linux, Containerization technologies and AI Tools.

Preferred Qualifications

• Can do attitude.
• A desire to delight customers.
• A systematic problem solver, with the ability to think outside the box.
• Good data analysis skills to pick up trends before they become major problems.
• Previous experience as an enterprise-class Site Reliability Engineer
• A mix of Software Engineer and Operation Support skills.

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business_._ Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.