Senior Product Designer

About the Role

We are looking for a Senior Product Designer to shape customer experiences across all our partners through a scalable platform. You will lead and own high-impact design strategy work that connects digital tools, associate workflows, services, and physical store moments into intuitive end-to-end experiences.

This is a hands-on design leadership role for someone who can move from strategy to execution, partner across Product, Engineering, Research, Retail Operations, Marketing, and Analytics, and use research, data, and AI-powered design approaches to deliver measurable customer and business outcomes. You will help define how AI enhances both the design process and the experiences we create, ensuring solutions remain intuitive, accessible, and human-centered.

What You'll Do

• Lead experience outcomes across major partners. Own end-to-end design for partner customer journeys, and strategic initiatives from discovery and service selection through support, checkout, and engagement.
• Design cohesive experiences. Define cohesive experience strategy across digital, physical, and service touchpoints.
• Translate insight into actionable priorities. Use research, data, journey mapping, prototyping, and testing to identify customer and associate needs and turn them into actionable, scalable solutions.
• Drive cross-functional alignment. Work with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality, consumer-first experiences.
• Influence leaders and roadmap priorities. Define quarterly experience direction for customer domain and influence roadmap priorities through evidence-based storytelling, customer insights, and design rationale.
• Prototype, test, and iteration. Validate concepts early, measure outcomes, and refine designs to improve usability, satisfaction, conversion, retention, or operational efficiency.
• Raise the design bar. Set visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft quality.

What You'll Bring

• Substantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impact.
• Experience leading major, complex, cross-functional initiatives spanning multiple teams and product areas.
• Strong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive design.
• Strong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iteration.
• Ability to balance customer needs, associate workflows, business outcomes, technical feasibility, and store operating realities.
• Experience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineering.
• Demonstrated ability to influence leadership through clear design strategy, storytelling, and well-framed tradeoffs.
• Experience mentoring designers and elevating team capability through critique, coaching, and sponsorship.

Strategic Leadership

• Defines experience strategy for a customer domain.
• Identifies systemic opportunities across journeys and channels.
• Resolves competing priorities using customer, business, and operational data.
• Creates clarity and momentum in ambiguous problem spaces.
• Influences organizational decisions without formal authority.
• Drives measurable customer and business outcomes.

Preferred Experience

• Experience defining multi-quarter experience strategy.
• Experience influencing Leadership decisions.
• Track record driving strategic change across a product area.
• Experience sponsoring or developing emerging design leaders.

Preferred Experience

• Uses AI-assisted workflows to accelerate research, synthesis, ideation, and prototyping.
• Applies AI tools to improve design quality and team effectiveness.
• Evaluates opportunities for AI-enabled customer and associate experiences.