You will lead the teams responsible for supporting multiple departments in delivery of valuable and viable propositions to our chosen audiences. Your team provides the front door of the Experience Management integrated service model and Managers working to ensure delivery of our programmes. You will report to the Senior Director Experience Management and have up to 3 direct reports of your own. This is a hybrid-remote and office-based position. Our UK office is located in central London.

You Will:

Implement Experience Management plans to produce and deploy targeted content to the right audience through the relevant channels, meeting revenue and return on experience investment targets, and membership and other audience volume targets across the agreed propositions and programmes.

Ensure understanding and agreement with Experience Leadership team, Proposition Owners, and other Department leaders on strategic direction, priority, and within the Experience function.

Foster an audience-first mindset where audience needs are understood and prioritised and where messages are personalised to meet audience needs and interests

Lead your Experience Business Partners who understand and deliver brand activations, content, marketing and communications; and bring insights and data to help develop propositions.

Lead your Delivery team who ensure the delivery of programmes that meet our corporate goals.

Work with the Director Planning & Performance, to lead assigned Proposition Owners through the annual planning process and quarterly performance increment planning process to ensure that demand and capacity across delivery portfolio are balanced.

You Have:

Bachelor's Degree in Marketing, Communications, Business or other relevant field
10+ years experience in marketing, digital product development communications, digital content development or related field
5+ years of relevant work experience in leadership roles with accountability for delivery on revenue

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued developlement

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

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We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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