Software Support Engineer

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

As a Software Engineer at Ascensus, you will be part of a high-energy, collaborative team focused on delivering innovative software solutions using modern engineering practices — including unit testing, source control, continuous integration, automation, and design patterns.

In this role, you will leverage your expertise in C# and the .NET framework to design, develop, and maintain scalable applications, including customized extensions for content capture and storage platforms such as Kofax. You will also be responsible for modernizing legacy systems, including the migration of VB6 applications to .NET 4.5+.

Passion for quality code, technical excellence, and continuous improvement is essential. You’ll be part of an agile team empowered to solve complex business challenges through automation, efficiency, and rapid delivery pipelines.

Section 2: Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and handling all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Demonstrate Ascensus’ Core Values — People Matter, Quality First, and Integrity Always® — in all daily actions, fostering our I-Client service philosophy.
• Translate application storyboards and use cases into functional, scalable, and maintainable software solutions.
• Design, develop, test, document, and maintain efficient .NET applications using C#, ASP.NET, and related frameworks.
• Develop custom extensions and enhancements for Kofax applications to improve content capture and document processing.
• Identify, design, and implement solutions to improve application performance, scalability, and responsiveness.
• Diagnose and resolve production issues in a timely manner in accordance with Service Level Agreements (SLAs).
• Participate in the full Software Development Life Cycle (SDLC), including requirement gathering, architecture design, implementation, testing, deployment, and support.
• Support people and process improvement strategies for the organization.
• Migrate and modernize legacy systems, including VB6 to .NET 4.5+ conversions.
• Develop and consume web services (REST/SOAP) and integrate them with existing applications.
• Collaborate closely with other developers, QA engineers, DevOps, and support teams to ensure smooth deployment and continuous operation.
• Apply automation, continuous integration, and deployment (CI/CD) practices to streamline releases.
• Utilize AI tools to automate workflows, enhance productivity, and integrate intelligent features in application development.
• Leverage containerization tools such as Docker or Kubernetes to support scalable deployment architectures.
• Engage in design discussions with both technical and non-technical stakeholders.
• Assist in estimating, sprint planning, and Agile ceremonies as part of a Scrum team.
• Perform other related duties and projects as assigned.

Section 3: Experience, Skills, and Knowledge Requirements

• Education & Experience:

• 3+ years of professional software development experience in small to medium-scale business environments.

• Hands-on experience developing and maintaining .NET applications in C# for at least 3 years.

• Experience with Kofax Capture or similar content capture systems preferred.

• Experience modernizing and migrating VB6 or other legacy applications to .NET 4.5+.

• Technical Skills:

• Proficiency in C#, ASP.NET, .NET Framework 4.5+, and related technologies.

• Strong understanding of Object-Oriented Programming (OOP) and design principles (S.O.L.I.D., cohesion, coupling, design patterns).

• Experience with Microsoft SQL Server or Oracle databases; ability to design efficient schemas and stored procedures.

• Proficient in XML, JSON, and HTML5.

• Familiarity with Services-Oriented Architecture (SOA) and RESTful APIs.

• Experience with containerization (Docker, Kubernetes) and CI/CD tools (Azure DevOps, Jenkins, or similar).

• Understanding of web technologies such as HTTP, proxies, and Apache/Nginx.

• Experience with version control systems (Git preferred).

• Knowledge of concurrency patterns and multi-threaded programming in C#.

• Familiarity with open-source development practices.

• Experience with Python, JavaScript, jQuery, or Knockout.js is a plus.

• Professional Attributes:

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.

• Demonstrated ability to write clean, efficient, maintainable, and reusable code.

• Passion for software development, innovation, and continuous learning.

• Familiarity with Agile/Scrum methodologies and practices (e.g., test-driven development, continuous integration).

Supervision

• None. Works under minimal supervision while collaborating across teams and departments.

The national average salary range for this role is  100-120k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit careers.ascensus.com/#Benefits_.

_We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.