Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for world’s leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Role: MOPS (Marketing Operations Specialist/Business Analyst) (Impact tool experience)
Location: LATAM
Employment Type: Contract

KEY RESPONSIBILITIES

Tool & Platform Management: Manage and enhance marketing tools, including
Salesforce, Impact, and AI-driven automation tools, to support artist influencer
programs.
AI & Automation Integration: Identify and implement AI-driven optimizations to streamline
marketing workflows, enhance data processing and improve campaign personalization.
Ticket & Support Management: Promptly triage cases, respond to end-user inquiries,
fulfill system requests, and resolve incidents in a customer-centric manner.
Data Integrity & Analysis: Monitor data quality, execute data migration/cleansing projects,
and leverage AI for data enrichment and predictive analytics.
Process Improvement: Automate manual processes, optimize self-service capabilities,
and improve operational workflows through AI and machine learning tools.
Collaboration & Stakeholder Management: Work cross-functionally with internal teams
to refine operational processes and enhance user experience through AI-driven insights.

Basic Qualifications

2+ years of experience in digital marketing operations, business analysis, or related fields.
Experience with Salesforce, marketing automation tools, or AI-driven marketing
platforms.
Strong understanding of digital marketing workflows, campaign automation, and CRM
management.
Ability to gather requirements, create and deploy solutions, and analyze business
processes.
Experience supporting and managing ticketing systems and troubleshooting user issues.
Preferred Qualifications
Experience with Impact, GenAI tools, or other AI-driven marketing automation
platforms.
Salesforce Marketing Cloud certification or equivalent experience.
Familiarity with HTML, CSS, JavaScript for email or web campaign execution.
Advanced Excel and data visualization skills for campaign analysis.
Experience working with large-scale datasets, AI-driven analytics, and automation
frameworks

Must Have

2+ years of experience in digital marketing operations, business analysis, or related fields.
Experience with Salesforce, marketing automation tools, or AI-driven marketing
platforms.
Strong understanding of digital marketing workflows, campaign automation, and CRM
management.
Ability to gather requirements, create and deploy solutions, and analyze business
processes.
Experience supporting and managing ticketing systems and troubleshooting user issues