Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

What You’ll Do

The ideal candidate can troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. They must have a strong understanding of Routing, Switching, Wireless, and Security. A strong analytical mind and the ability to triage are also required. As we continually release new features and products, they must have a high aptitude for learning and teaching.

Our engineers work closely with other Customer Engineering, Software, and Hardware development team members, diagnosing problems and communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills and a collaborative approach are a must.

Responsibilities

Post-sales technical support of Arista Campus products and solutions.
Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Recreate customer network issues in a dedicated lab environment (as needed).
Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Bachelor in CS/IT/CIS/EE or equivalent in experience
Working knowledge of networking industry, products, and protocols
Minimum of 2-5 years of hands-on experience and a combination of the following: designing, deploying, configuring, supporting, troubleshooting, debugging, and administering the following network protocols and technologies:
- AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, DNS, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, PoE (IEEE 802.3.af/at/bt) QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), LACP, VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EVPN and GRE
- RF fundamentals, -Wireless clients and drivers, -Wireless security (WPA2, WPA3)
- Authentication frameworks EAP, PEAP, EAP-TLS, AAA/RADIUS/TACACS
Routing, Switching, and Security protocols are a plus
Experience with packet capture/analysis tools is highly desired.
A strong comfort level with Linux is highly desired.
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus