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Site Reliability Engineer Cloud and Infrastructure

What can you expect from this position?

Participate in initiatives involving system design and provisioning, reliability, observability and monitoring, self-service tool development, cost optimization, incident response, chaos engineering and build and release
Hands-on design, analysis, development and troubleshooting of large-scale distributed systems
Build tools and automation to eliminate repetitive tasks, minimize downtime, achieve human free operations, and provide self-service solutions to product development teams
Work to improve the observability and monitoring of our systems. Proactively monitor capacity, performance, and cost metrics to ensure quality and identify opportunities for improvement
Share an on-call rotation with your team where you will respond to incidents, lead triage efforts, and conduct blameless postmortems
Partner with engineering, security, and product teams to keep our services reliable, available, fast, and cost efficient
Be a champion of the customer’s voice and ensure our solutions are built with customer empathy at the forefront
Promote SRE best practices within your team to ensure quality, stability, performance, resiliency, and maintainability of your solutions
Explore new technologies and solutions to push our capabilities forward

What can you bring to the role?

4+ years combined experience as a Software Engineer, Site Reliability Engineer or DevOps Engineer
Proven technical abilities in the areas of reliability, monitoring, self-service tool development, incident response, and build and release
Experience in one of these languages: Python, Go or Java. Prior software development experience preferred
Strong experience with Linux environments
Demonstrated expertise designing, building, and triaging highly scaled production infrastructure in AWS
Experience with infrastructure automation technologies like Terraform
Experience in container/container-fleet-orchestration technologies like AWS ECS or EKS
Approach your job with an automation and software engineering mindset
Passion for uptime, observability, and full stack monitoring
Experience participating in a team’s 24x7 incident response efforts
Experience building ci/cd pipelines that are fast, informative, drive quality and achieve zero downtime releases
Ability to work across functional and domain boundaries to improve system reliability and deliver solutions on time and with quality

Common Technologies In Our Ecosystem Include

Java, Go, Node, PHP
DataBricks experience would be ideal
Linux-based, some Windows
Apache Web, Nginx, IIS, Apache Tomcat, Jetty
Docker, AWS ECS, AWS EKS, and home-grown Kubernetes
ELB, CloudFront, S3, EC2s, RDS, IAM, SQS, SES, SNS, Lambda, API Gateway, Kinesis, Lambda, ElasticCache, ElasticSearch, SSM, Control Tower, and much more
MySQL, Oracle, PostgreSQL, SQL Server
Artifactory, GitHub Enterprise, CircleCI, Jenkins, GitHub Actions, SonarQube, Jfrog X-Ray, Control Tower
Terraform (preferred), CloudFormation
Packer, Puppet, Ansible
New Relic, CloudWatch, PagerDuty

TOP REQUIREMENTS:

Kubernetes (EKS)
Terraform
Intermediate to Advanced AWS
Github Actions
NewRelic/Datadog
Containers (docker)
Ideally some form of developer background - with an eye for automating recurring tasks
excellent communicator
Above all else, someone who takes ownership, is a self-starter, and is someone that loves learning new skills and has a growth mindset.

As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

Benefits and Perks