Software Engineer, Application Support

Job Description

WHAT YOU'LL DO:

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients.

Key responsibilities:

• Technical Support: Providing application support for business critical systems.
• Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability.
• Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution.
• Communication: Participate in client calls and provide timely updates to stakeholders
• Process Improvement: Identifying and implementing process improvements to enhance application support.
• Documentation: Documenting and maintaining technical procedures and user guides.
• Deployment and Configuration: Assisting in the deployment and configuration of applications.

Qualifications

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1 to 3 years of experience in Application support roles
• Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting
• Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts.
• Awareness In at least one cloud platform like AWS, Azure
• Working knowledge of monitoring tools
• Familiarity with ITIL processes (incident, problem, change management).
• Must possess strong communication and interpersonal skills for collaborating with teams and customers.
• Customer management skills (both internal and external)
• Good analytical and logical skills
• Highly motivated, Go-Getter who needs very little or no supervision

Additional Information

THE PERKS OF WORKING AT ALTISOURCE

Prosperity:

• Competitive base salaries!
• 401k plans with company matching – we want to empower you to further your career, and prepare for retirement!

Good Health:

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

...And Happiness!

• Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year!
• Opportunities to join our community service initiatives, including Habitat for Humanity