Rich Communication Services Developer

Rich Communication Services Developer

Experience: 3-6 Years

Location - Remote, India

Algoworks

www.algoworks.com

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

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Role Overview

We are seeking an RCS Specialist / Developer to design, develop, and manage next-generation messaging solutions using Rich Communication Services (RCS). This role focuses on building interactive, scalable, and high-impact messaging experiences for customer engagement, notifications, and conversational commerce.

The ideal candidate will have strong expertise in RCS protocols, messaging platforms, and API integrations, with the ability to deliver reliable, data-driven messaging solutions across enterprise systems.

Key Responsibilities

• RCS Solution Design & Development

- Design and implement RCS-based messaging solutions for enterprise use cases.

- Develop interactive messaging experiences leveraging RCS capabilities.

- Build scalable and high-performance messaging workflows.

• Message Template Creation & Management

- Create and manage RCS message templates for promotional, transactional, and conversational scenarios.

- Handle template approval workflows and ensure compliance with platform guidelines.

- Optimize templates for engagement and user experience.

Messaging Protocols & Delivery Management

- Define and manage RCS message delivery protocols including routing and fallback mechanisms (e.g., SMS fallback).

- Monitor delivery status, message tracking, and reporting.

- Ensure reliable and timely message delivery across channels.

• Rich Messaging & Interactive Features

- Develop advanced messaging features such as carousels, suggested replies, rich cards, and media-rich content.

- Design conversational flows for improved user engagement.

- Optimize messaging experiences for usability and performance.

• Integration & API Development

- Integrate RCS solutions with backend systems, CRM platforms, and third-party APIs.

- Work with REST APIs, webhooks, and messaging data formats (JSON/XML).

- Ensure seamless data flow across systems and platforms.

• Platform & Vendor Collaboration

- Work with RCS Business Messaging (RBM) platforms such as Google RBM.

- Collaborate with telecom providers and messaging aggregators (Infobip, Twilio, etc.).

- Support RCS enablement and deployment across regions.

• Monitoring, Analytics & Optimization

- Track campaign performance, delivery metrics, and engagement analytics.

- Optimize messaging flows based on data insights.

- Implement reporting dashboards and performance tracking mechanisms.

• Troubleshooting & Support

- Diagnose and resolve RCS-related issues and delivery failures.

- Ensure system stability and performance across messaging platforms.

- Provide ongoing support and improvements for messaging solutions.

Required Skills & Qualifications

· Bachelor’s degree in computer science, IT, or related field.

· 3–6 years of experience in messaging platforms, telecom, or related domains.

Strong expertise in:

· RCS protocol and ecosystem

· RCS template creation and approval workflows

· Messaging delivery protocols, routing, and fallback strategies

· Hands-on experience with RCS Business Messaging (RBM) platforms.

· Experience with REST APIs, webhooks, and JSON/XML formats.

· Familiarity with telecom messaging systems (SMS, MMS, OTT platforms).

· Experience with cloud platforms (AWS preferred).

Nice to Have Skills

· Experience with chatbot development and conversational flows.

· Exposure to AI/ML-based conversational platforms.

· Understanding of customer engagement and marketing automation platforms.

· Experience with analytics and campaign tracking tools.

Desired Attributes

· Strong problem-solving and analytical mindset.

· Detail-oriented with focus on message delivery accuracy and performance.

· Ability to work in a fast-paced, technology-driven environment.

· Strong communication and cross-functional collaboration skills.

· Proactive and innovation-driven approach.

Interview Process

2 to 3 Rounds of Discussion.