Software Engineer

Job Title: Software Engineer with Dev/Tech Support Responsibilities

Job Type: Direct Hire

Location: Remote, USA

Salary Range: $100,000-$130,000 + Benefits

Position Overview: We are looking for a versatile Mid-Level Software Engineer with at least 2-3 years of professional experience in software development, particularly with Ruby on Rails (RoR) and full-stack capabilities. This role balances software engineering responsibilities with a focus on providing development support for technical issues, ensuring seamless operation and optimal user experience. The ideal candidate will be able to work across the stack, solve complex problems, and collaborate effectively with cross-functional teams. Experience in the telemedical industry is a plus.

Key Responsibilities:

• Develop, maintain, and enhance applications and services using Ruby on Rails and related technologies.

• Collaborate closely with the customer experience team to manage tickets involving customer, doctor, and pharmacy escalations.

• Quickly familiarize yourself with key components of the system to provide effective support and implement improvements.

• Work with the engineering team to diagnose and resolve technical issues, implementing long-term solutions.

• Participate in the development of new features and system enhancements based on

• feedback and identified opportunities.

• Document support processes and technical solutions to improve team knowledge and efficiency.

• Stay informed on industry trends to proactively anticipate technical needs and solutions.

• Day-to-Day Duties: Monitor and address development support tickets, collaborating with the customer experience team for prompt issue resolution.

• Engage in full-stack development tasks, ensuring code quality and maintainability.

• Communicate with non-technical stakeholders to understand and address technical concerns.

• Conduct root cause analysis and develop sustainable fixes alongside the engineering team.

• Participate in daily stand-ups, providing updates on both development and support tasks.

• Update documentation with findings, solutions, and processes from support cases.

• Provide input for system improvements to enhance stability and performance.

Required Skills and Experience:

• 3+ years of professional experience in software development, with strong knowledge of Ruby on Rails.
• Proven experience in customer or technical support roles, preferably in a collaborative environment.
• Strong problem-solving abilities and the skill to diagnose and resolve complex issues effectively.
• Excellent communication skills for working with technical and non-technical stakeholders.
• Familiarity with databases and optimization techniques.
• Experience with cloud services (e.g., AWS) and version control (e.g., Git).
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Nice to Have:

• Experience in the telemedical industry, understanding patient, doctor, and pharmacy workflows.
• Familiarity with support ticketing systems such as Zendesk or Freshdesk.
• Knowledge of HIPAA compliance and secure data handling practices.

Soft Skills:

• Strong attention to detail and commitment to quality.
• Effective time management to balance development and support responsibilities.
• A proactive, collaborative, and empathetic approach to problem-solving.
• Adaptability to work well within cross-functional teams and shifting priorities.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance