UCaaS Sr. Engineer - Remote (Telecom)

Job Description

Key Responsibilities:
• Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
• Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
• Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
• Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
• Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
• Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
• Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
• Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
• Handle other duties as assigned by management

Qualifications

• Strong understanding of UCaaS technologies, including VoIP, SIP, cloud-based communication systems, and integration with other business systems.
• Knowledge of network infrastructure, security protocols, and system integration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for collaborating with cross-functional teams and clients.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Excellent experience in Alianza Metaswitch CFS, EAS, Phone Provisioning Server, Translations, and Perimeta

• Understanding of WAF technology and OrecX call recording.

Additional Information

WHAT THIS COMPANY OFFERS YOU:

• Medical Benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan

This remote role is open to candidates anywhere in the US.

All your information will be kept confidential according to EEO guidelines.