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AireSpring
AireSpring

 Managed Services Engineer – Tier 3

Location

Remote restrictions apply
See all remote locations

Salary Estimate

N/AIconOpenNewWindows

Seniority

N/A

Tech stacks

Security software
Network
Support
+18

Visa

U.S. visa required

Permanent role
5 days ago
Apply now

Job Description

ⓘ View potential timezone restrictions

🌐 We're Hiring: Managed Services Engineer – Tier 3 (Remote, Pacific Time Zone)

Are you a seasoned network engineer who thrives in complex environments and loves solving challenging problems across multi-vendor platforms? Join our global Managed Services team and help support mission-critical networks for enterprise clients across the U.S.

📍 Location: Remote

📶 Level: Tier 3 / Senior Support

What You'll Do

  • Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
  • Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
  • Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
  • Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
  • Collaborate with field techs and ISPs to resolve complex issues
  • Perform root cause analysis and implement long-term solutions
  • Analyze SIP traffic using Wireshark and other diagnostic tools
  • Maintain documentation and ensure SLA compliance
  • Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems
  • Develop and execute network migration plans for large-scale infrastructure upgrades
  • Conduct performance tuning and capacity planning for enterprise networks
  • Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
  • Participate in on-call rotation to provide 24/7 support for critical issues
  • Contribute to the development of best practices and standard operating procedures
  • Evaluate and recommend new technologies to improve network performance and reliability

Qualifications

What You Bring

  • Degree in Telecommunications Engineering or related field
  • Certifications such as CCNA, Fortinet NSE 4, Cisco Meraki Specialist, ADTRAN ATSP/ATSA
  • 5+ years of experience in Tier 2/3 network and voice support roles
  • Strong understanding of TCP/IP, routing protocols, and network topologies
  • Experience with Microsoft platforms (Exchange, Office 365, Active Directory) and virtualization (VMware, Hyper-V)
  • Fluent in English; Spanish is a plus

Work Schedule

  • Full-time, remote
  • Standard business hours based on Pacific Time
  • Occasional after-hours support for escalations and critical deployments

Ready to take your network engineering career to the next level? Apply now and become part of a team that values expertise, collaboration, and continuous growth.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About AireSpring

👥501-1000
📍Van Nuys
🔗Website
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