Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

Our community is based on connection and belonging.
Our creativity allows us to imagine new possibilities for people.
Our responsibility is to all of our stakeholders.
It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

The Supply Operations Manager will work closely with Operations Managers and our Vetting Agents on the Supply Operations team to act as a decision maker and final reviewer of critically important supply coming through the intake process each week. This role needs a candidate who is adept at spotting the most unique brand-aligned supply within our funnel, while consistently being able to sort through and organize large amounts of data. Candidates should be able to identify both inherently interesting and qualified supply, along with cosmetic opportunities such as copy and photography improvements. The role requires creativity and ingenuity to look outside our systems to discover unique attributes of supply. Additional responsibilities will include identifying and operationalizing opportunities to improve onboarding conversion and/or handling support escalations The ideal applicant will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy, and a resolute focus are essential qualities.

Responsibilities:

Engage in high-subjectivity and complex curation and review tasks on a daily basis.
Accurately and thoroughly document individual decisions and considerations in various tools; homegrown, third party, Airtable, and GSuite.

Requirements:

Be able to defend and articulate design and selection decisions to leadership with conviction and enthusiasm.
Act as an arbiter of taste within the global operations to ensure high quality outcomes aligned to specific creative and supply briefs.
Track specific feedback on each case which articulates what might be improved to enhance the submission.
Evaluate the submission against supply criteria, merchandising standards, and our policies.
Research cases thoroughly, using various third party data sources, to better understand submission, local requirements, and/or reputation.
Complete ad-hoc analysis of opportunities to improve funnel throughput Requirements & Skills:
3+ years of experience in global marketing curation and/or experience design and production
Creative eye for unique and interesting content and supply
Exceptional organizational skills, with experience developing custom organizational systems to drive time sensitive work forward.
Able to work in a fast-paced environment under constant deadlines
Solution-focused with excellent prioritization, multitasking, and time management skills
Proficient in Google Suite applications. Experience with SQL, Airtable, and Keynote a plus.
Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience
Curation, vetting, and subjective decision making experience at scale a plus
Photography or photo quality experience a plus
Copy editing or writing experience a plus

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $45-$50/hr

Benefits: Medical, Dental, Vision, 401K