Social Media Marketing Manager for Facebook Groups

✈️ Join AirAdvisor – Innovate, Lead, and Make an Impact and work remotely from anywhere in the world✈️

Please only apply if you have experience in the creation, management and ideally automation of Facebook Groups

About Us

✈️At AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. Whether it’s a delay, cancellation, missed connection, or an airline-related issue like overbooking. We have successfully processed over 450,000 claims for clients from 221 countries, earning a 4.6-star rating from 22,000+ reviews. Currently operating in 20 languages (with 10 more forthcoming this year), AirAdvisor is an ambitious and fast-growing startup with a clear vision for international expansion and we plan to reach 1 million claims by the end of 2026.✈️

About The Role

AirAdvisor helps air passengers claim compensation for delayed, overbooked and canceled flights. We are currently creating a Social Media Groups strategy, particularly on Facebook at scale, impacting our growth and customer intelligence engine. If you have managed audiences beyond corporate pages and ideally know how to automate the communication with the engaged users, we would love to hear from you.

What You Will Bring:

• Experience working for international clients or marketing agencies in/from US, UK, Europe, Canada preferred.
• Hands-on experience managing Facebook Groups and communities.
• Organized and reliable — you can manage multiple groups, calendars, and tasks independently with minimal supervision.
• Curiosity about users’ behavior online and knowledge on how to influence in an efficient and professional manner.
• Experience working with automated tools and AI.
• Interest in scaling social initiatives from scratch.
• Fluent English: you can express ideas clearly and tailor tone to a group’s mood.

It will be ideal if you also have experience in:

• In TravelTech, LegalTech, customer claims or passenger rights sectors.
• Managing multi-language communities and/or diverse user audiences.
• Some design skills (Canva or similar tools) to create basic visuals or repurpose templates.

What You Will Do:

• Launch and manage multiple Facebook Groups across languages and regions (focused on airline claims, passenger rights, and travel-related topics).
• Develop and execute a posting calendar that encourages real conversation and attracts relevant users organically.
• Implement automated posting strategies at scale (hundreds of posts), while keeping the content valuable and user-friendly.
• Moderate discussions proactively and create positive customer experiences in a proactive way.
• Work with AI-powered tools to auto-respond to comments and identify common behavioral patterns in users’ feedback.
• Spot and mitigate risks: you will shape groups’ tone, enhance positive vibe, and drive informative interactions.
• Collaborate with the broader Team on content angles and group themes, e.g. related to travel related complaints.

We Value:

• Result-oriented approach, with a proven ability to deliver fast and make a significant impact on airline passengers' experience, demonstrate initiative and the ability to manage multiple projects simultaneously.
• Self-awareness, honesty, and the ability to take responsibility for mistakes, while driving continuous improvement.
• Exceptional problem-solving skills and creative thinking abilities.
• Independence: Ability to act as a universal player, capable of working independently without constant supervision.
• Speed: Result-oriented, with a focus on delivering fast and making an immediate impact.
• Devotion: Eager to make a significant impact on the product, with a willingness to go above and beyond to achieve his goals.
• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.

Why You’ll Love Working With Us:

• Remote-first culture with flexible start and end times. You can relocate to another country if you wish.
• Paid Time Off & Public Holidays – because work-life balance matters.
• Annual pay review and performance-based bonuses.
• Professional Growth Opportunities – work on a global expansion and new market entry.
• Dynamic work and a chance to learn how to utilize your skills in an absolutely new way.
• Supportive Team Culture – Work with smart, passionate, and friendly colleagues who value collaboration.
• International Team - our colleagues are located in 10 countries around the globe.

Job Type: Indefinite service agreement contract.

If you're ready to take on a high-impact role in a fast-growing company, send us your CV along with a few Facebook work examples now and let's redefine air travel compensation together!

✈️ Join us and bring LegalTech & TravelTech innovation to the next level!✈️

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