Sr. Marketing Specialist, Learning & Development

The Senior Marketing Specialist will be responsible for key functions across the Learning & Development (L&D) team, including project management, intake, planning, and reporting. The team is part of the CX & Marketing Center of Excellence (COE) supporting all lines of business (Life, Annuity, EB, Retirement, Mutual Funds). Responsibilities may evolve as the team takes on additional responsibilities, supports other teams, or identifies ways to drive customer-centricity.

Responsibilities:

• Manage learning and development activities related to strategy, execution and reporting.
• Partner with Sales, CX/Marketing, and WFG to kick off assigned projects, manage stakeholder and Compliance reviews, finalize and post assets.
• Coordinates efforts including forecasting and prioritization; help create plans based on learnings and translate into actionable plans; evaluate program effectiveness using qualitative and quantitative methods.
• Report on productivity, priorities, issues, and opportunities for improvement within L&D Team.
• Collaborate with cross-functional leaders and teams to ensure delivery of superior customer service and operational excellence.
• Ability to track key project outcomes (both inside the COE and through collaboration across the organization).
• Serve as an internal escalation point for project related issues.

Qualifications:

• Bachelor’s degree in marketing, business, communications, or equivalent experience
• Five years of experience in marketing communications, digital marketing or project management
• Experience developing and executing digital campaigns, marketing programs and complex projects
• Thorough understanding of traditional and digital platforms
• Technical acumen to design campaigns that optimize the use of marketing platforms
• Creative thinker
• Excellent communication and relationship building skills
• Organizational skills and the ability to manage multiple projects in a fast-paced environment

Preferred Qualifications:

• Experience working on Customer Experience, User Experience and./or Learning & Development projects
• Experience with change management or Agile processes
• Familiarity with tools such as Miro, Drupal, Salesforce Marketing Cloud, Adobe Workfront
• Financial services industry experience

Working Conditions:

• Office environment: hybrid or remote location

Compensation:

• Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $75,000 - $85,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

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