Senior Software Engineer - AWS Platform Management

As a Senior Software Engineer - AWS Platform Management, you will help to design, build, and maintain software platforms. You will be responsible for configuring and customizing the platform to meet the organization's needs, developing and maintaining applications, workflows, and integrations, and ensuring the platform's stability, security, and performance. Additionally, you will collaborate with stakeholders to gather requirements, build out solution designs, and ensure the scalability and efficiency of platform architectures. This role involves automating tasks to improve efficiency and troubleshooting technical issues to ensure successful implementation and utilization of the platform. Your efforts will enable the organization to streamline processes, improve service delivery, and enhance overall productivity.

Responsibilities

• Lead the design, development, and evolution of enterprise monitoring and observability solutions supporting IT operations systems, infrastructure, and applications across cloud and on‑premises environments.
• Provide technical leadership for business and technical analysis, architectural reviews, and application monitoring instrumentation strategies in partnership with application teams.
• Drive strategy and implementation of Application Performance Monitoring (APM) instrumentation using AppDynamics, including transaction tracing, service baselines, and performance analytics.
• Design and implement Real‑User Monitoring (RUM), synthetic monitoring, and database monitoring to provide end‑to‑end visibility into application health and user experience.
• Lead and continuously improve enterprise-scale CI/CD processes and pipelines, including automated deployment and configuration of monitoring agents and instrumentation.
• Drive automated monitoring, alerting, and health modeling across platforms and services using AppDynamics, Elastic, and cloud‑native tooling.
• Oversee the design and development of ingest pipelines, visualizations, and dashboards for structured and unstructured telemetry data (logs, metrics, traces).
• Lead the design and implementation of triggered alerting, including on-screen alerts and integrations with ITSM (ServiceNow) and Event Management (BigPanda) platforms.
• Provide escalation support and technical leadership for complex incidents, with an emphasis on interpreting APM, RUM, and database telemetry to accelerate root cause analysis.
• Collaborate with stakeholders to gather requirements, develop solution designs, and ensure scalability, resiliency, and efficiency of platform and observability architectures.
• Establish and govern monitoring standards, system guidelines, process documentation, and training materials to enable consistent instrumentation by application teams.
• Proactively assess and lead responses to emerging requirements, ambiguous technology decisions, and evolving observability needs.
• Lead and coordinate IT and business unit initiatives related to platform, monitoring, and collaboration solutions, including migrations, acquisitions, and divestitures.
• Deliver incremental value through continuous code releases
• Drive long-term improvements - focusing on simplicity and maintainability
• Participating in peer-reviews of solution designs and related code
• Develop technical documents to accurately represent application design and code

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent experience; 8–10+ years of related professional experience.
• Demonstrated ability to lead the design, enforcement, and adoption of application and platform monitoring standards in collaboration with engineering teams.
• Hands-on experience instrumenting applications using AppDynamics, including APM agent deployment, configuration, and performance tuning.
• Strong knowledge of Real‑User Monitoring (RUM), synthetic monitoring, and database monitoring concepts, with practical experience implementing them at scale.
• General experience designing and implementing monitoring and observability solutions in complex enterprise environments.
• Extensive experience architecting, engineering, and scaling distributed telemetry pipelines (Elastic ingestion, normalization, dashboards).
• Expert-level proficiency in alert normalization, enrichment, correlation, and noise reduction at enterprise scale.
• Advanced experience with webhook‑based and API‑driven event ingestion and integration frameworks.
• Deep understanding of observability signals (logs, metrics, traces) and how APM, RUM, synthetics, and database insights combine to drive actionable outcomes.
• Proven ability to interpret telemetry, identify performance and reliability patterns, and influence engineering and architectural decisions.
• Advanced AWS experience (Lambda, S3, API Gateway, CloudWatch, IAM).
• Strong expertise in CI/CD tooling and practices (Jenkins, Azure Pipelines, etc.).
• Advanced experience with automation and scripting (PowerShell, APIs, infrastructure automation).
• Proven experience as a Lead Platform Engineer or similar senior engineering role (M365, AWS, or Azure environments).

Preferred Qualifications

• 5+ or more years of experience in Software Development working with integrating 3rd party technologies in a product oriented, cross functional engineering team
• Hands‑on experience with AppDynamics
• Expertise with Elastic and advanced observability platform capabilities.
• Knowledge and experience administering Event Management platforms (BigPanda)
• Strong knowledge of security best practices in platform and cloud engineering.
• Cloud certifications (AWS, GCP, M365).
• Proven ability to mentor, coach, and technically lead engineers across teams.

Working Conditions

• On call may be required
• Hybrid-Office environment.
• Minimal travel.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Compensation

The Salary for this position generally ranges between $112,000 - $130,00 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, IA; Philadelphia, PA; Denver, CO). Relocation assistance will not be provided for this position.

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