User Experience Designer

This is a 100 % remote position. Candidate needs to be able to work EST hours. Candidate needs to be located within the US.

Direct W2 contractors only! No 3rd party agencies!

Contract duration: 9 month plus

We re looking for a UX Designer to help shape the end-to-end Customer Experience (CX) for

Continuous Glucose Monitoring (CGM) users. In this role, you ll collaborate with

cross-functional teams to design intuitive, engaging, and supportive experiences for people

transitioning to CGM. You ll create engaging end-to-end experiences for patients and

healthcare providers and be responsible for customer journeys, service blueprints, and UX

research-driven solutions to enhance adoption, engagement, and satisfaction.

What You ll Do

Design customer-centric experiences by mapping user journeys , identifying pain

points, and creating solutions that improve the CGM experience for both patients with

diabetes (PwD) and healthcare providers (HCPs)

Collaborate closely with UX researchers, CX Leads, IT, product and marketing teams

to bring data-driven insights into the design process.

Prototype and iterate on key digital experiences, ensuring usability, accessibility, and

clarity.

Enhance the MVP-targeted CGM experiences by designing touchpoints that guide users

through setup, education, and ongoing engagement.

Align UX with digital marketing efforts , ensuring a cohesive experience across

campaigns, apps, and web interactions.

Skills required:

5+ years of UX design experience, preferably in healthcare

A strong portfolio showcasing end-to-end experience design (service design), not just UI

product focus

Proficiency in Figma for wireframing, prototyping, and mid-high-delity deliverables. This

role focuses on designing implementation-ready concepts while collaborating with

MarTech and technical teams to ensure feasibility and alignment with business & CX

requirements. The UXD will renew designs based on feedback, address technical

constraints, and support teams by clarifying design requirements throughout

development.

Experience working with a UX researcher to develop a deep understanding of our users

and turn research insights into designed customer experiences

Experience service designer to translate journey maps and service design blueprints into

user flows

Strong ability to translate complex systems into simple, intuitive experiences across

digital touchpoints (e.g., prescription flows, reordering, and home delivery) and service

interactions (e.g., pharmacy coordination and customer support touchpoints).

Collaboration mindset comfortable working with marketing, IT, and business teams.

Experience with accessibility standards and data-driven design .

Creating prototype mockups for testing with Patients and users

Conducting Usability Testing with patients and HCPs (together with UX Research)

Proven ability to leverage design thinking methodology to produce successful outcomes

from discovery to implementation

Ability to apply our brand principles to your design work