Customer Marketing Manager

About us:

Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching - AEM’s foundational use case - through peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates costly, time-consuming routine labor, preempts ransomware and security risks, and protects the digital employee experience. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.

The company is founder-led by industry veterans Alex Vovk and Mike Walters, American entrepreneurs who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.

Introduction: As we continue to grow, we’re looking for a results-driven Customer Marketing Manager to help us build and maintain a strong presence across key review platforms like G2, Capterra, TrustRadius, and more.

The Customer Marketing Manager will play a pivotal role in driving customer reviews and feedback on key review platforms to enhance Action1's visibility and credibility. This position requires a mix of creativity, strategy, and hands-on execution to dramatically increase the volume of authentic reviews within tight timeframes.

Responsibilities:

• Develop and execute strategies to significantly grow the number of Action1 Platform reviews on key marketplaces (e.g., G2, Capterra, TrustRadius, SourceForge).
• Build and manage relationships with platform representatives to optimize our profile and visibility on each site.
• Implement innovative campaigns and incentives to encourage customer reviews while ensuring compliance with platform guidelines.
• Track, analyze, and report on review trends and key performance metrics, identifying opportunities for improvement.
• Collaborate with marketing, sales, and customer success teams to leverage customer feedback and promote review initiatives.
• Stay updated on the latest techniques, trends, and policies of review platforms to maintain a competitive edge.

Requirements:

• Proven experience driving reviews and managing profiles on platforms like G2, Capterra, TrustRadius, and others.
• Strong understanding of review platform algorithms, guidelines, and best practices.
• Creative problem-solving skills and the ability to devise effective campaigns to generate reviews quickly.
• Data-driven mindset with the ability to analyze performance metrics and refine strategies.
• Excellent communication and relationship-building skills.
• Self-starter with a track record of delivering results under tight deadlines.

Would be a plus:

• Familiarity with SaaS marketing and customer success strategies.
• Experience in B2B tech or cybersecurity is a plus.
• Knowledge of review platform integrations and tools to streamline review acquisition.

What We Offer:

• Fully remote work, giving you the flexibility you need in the modern world
• Opportunity to make a direct impact on the company’s market perception and growth
• An opportunity to drive significant impact in our market presence and customer acquisition.
• Collaborative team environment with room for creativity and innovation..
• Stable income and opportunities for promotion.
• Friendly and professional peers, eager to help and help you grow.
• Be part of a fast-growing, innovative company in the endpoint management space