Technical Project Manager

Position Overview

Are you energized by helping uncover solutions to real world problems? 🧐We're seeking an experienced Technical Project Manager who will have the opportunity to work on projects that cover a wide range of solutions including, but not limited to, infrastructure and middleware development, deployment automation, observability, cloud support and business process improvement. As part of the accesso® Professional Services Organization, you will contribute by helping our clients drive strategic initiatives, streamline operations, drive in revenue, and improve the guest experience. Our professional services solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

As a member of our Professional Services Team, you will play a key role in the ideation, development and launch of our solutions. Your deep understanding of client needs, and out-of-the-box thinking will be vital in shaping our product vision and strategy. We are looking for team members who have a strong technical background, can quickly breakdown complex problems and deliver creative solutions to ensure product success🚀.

Location: This role can be performed 100% remotely anywhere in the UK, at our office in Twyford, or a hybrid version of in-office and remote.

Reports to: Director, PMO and Process Management

Travel ✈️ Requirement: Up to 5%

What You’ll Be Working On

• Follow a project management methodology to initiate, plan, execute, control and close out projects
• Utilize effective communication skills, analytical and problem-solving skills, and the ability to interact with all levels within the company to prioritize multiple concurrent projects
• Work on medium or large projects and cover a wide range of solutions including, but not limited to, infrastructure and middleware development, deployment automation, observability, cloud support and business process improvement
• Effectively measure success through the development of metrics and reports as well as present the results to senior management

Technologies 💻 You May Work With

• MS Office Suite, MS Teams, Smartsheet, Jira, Confluence, Monday.com, MS Project, VMWare, OpenShift, Veritas, IDPA, PPDM, OMEVV, CloudIQ, Kubernetes, Rancher, Argo, Kafka, Elastic Suite, Prometheus/Grafana, Tyk, various cloud solutions, SQL Databases, Linux and Windows OS, Active Directory, Redhat Identity Management, Gitlab, Ansible, Artifactory, NGINX, Rabbitmq, DHCP, DNS, all version of cloud environments.

What You Bring To The Role

• Have at least 3 years’ hands-on experience in project management as it relates to infrastructure deployment in a fast-paced Agile/Scrum environment - Note: ‘years of experience’ may not always be the best measure for your ability to succeed in this role. If the below bullet points feel like you, please consider applying – even if you do not have, say, 3 years in project management.
• Have extensive knowledge of the SDLC (System Development Life Cycle) as well as project management standards, processes, procedures, and guidelines.
• Thrive in a fast-paced, highly collaborative, and team-oriented environment.
• Are passionate about your work… because we are about our product.
• Are skilled in the use of negotiation techniques to reach agreement when there are widely differing viewpoints.
• Great leadership, decision-making, and organizational skills.
• Strong attention to detail and multi-tasking skills. Context swapping with great note taking is a must.
• Have an ability to set clear expectations, manage team performance and build high morale among team members.
• Have an ability to maintain confidentiality and carry out assignments that are sensitive in nature.

⭐️ Bonus Points If You Have

• Current Project Management Professional (PMP) certification or in active pursuit, or have equivalent level of education and experience
• Possess a bachelor's degree in project management, computer science, MIS, or related discipline
• Knowledge of entertainment services industry
• Agile and/or Scrum Certified
• If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

Perks & Benefits

• Competitive compensation package, because your hard work deserves recognition;
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy.
• Inclusive Family Benefits, including a $7,500, or currency equivalent, benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶;
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;
• Matching pension scheme (up to 8%) for a secure financial future;
• Gain unlimited access to Udemy for Business to support ongoing learning and career development;
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.

LIFE At Accesso

At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement

ABOUT Accesso

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.